Company: Wipro
Role: Customer Care Executive
Qualification: Minimum 12th Pass
Experience: 0-2 years (Freshers & Experienced)
Salary: ₹2,70,000 – ₹3,50,000 per year
Location: Bangalore, Chennai, Gurgaon, Hyderabad, Kochi, Mumbai, Navi Mumbai, Noida, Pune
Job Type: Full-time, In-Office

About Wipro

Wipro Limited is a global leader in information technology services, consulting, and business process outsourcing. With a presence in over 60 countries, Wipro is known for delivering innovative solutions that help businesses navigate digital transformation. The company is committed to creating an AI-driven, tech-enabled ecosystem that enhances customer experiences and drives business success.

Wipro’s work culture is built on integrity, excellence, and continuous learning, making it an excellent place for professionals looking to develop their careers in the customer service industry. Employees at Wipro get exposure to a dynamic work environment, industry-leading training, and growth opportunities across multiple domains.

Role Overview

Wipro is hiring Customer Care Executives to strengthen its customer support team. This role is ideal for individuals who excel in communication, problem-solving, and customer interaction. As a Customer Care Executive, you will be responsible for handling customer queries, resolving complaints, and providing excellent service to ensure customer satisfaction.

This position offers a fantastic opportunity for freshers and experienced professionals to gain valuable experience in customer service, sales, and business communication. It also provides a platform to build a long-term career with one of the most trusted companies in India.

Key Responsibilities

• Handle customer inquiries and provide accurate resolutions.
• Address customer complaints and offer appropriate solutions.
• Achieve sales targets and performance goals established by the company.
• Ensure high levels of customer satisfaction by delivering quality service.
• Work collaboratively with team members to improve customer interactions.
• Maintain compliance with company policies and standard operating procedures.
• Keep records of customer interactions and follow up where necessary.
• Stay updated with company products, services, and industry trends to assist customers effectively.

Eligibility Criteria

To apply for this role, candidates must meet the following requirements:

• Educational Qualification: Minimum 12th Pass.
• Age Limit: 18 to 30 years.
• Language Proficiency: Strong verbal and written communication skills in English and at least one regional language (Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada).
• Skills Required:
  • Excellent communication and interpersonal skills.
  • Ability to empathize with customers and provide quick resolutions.
  • Problem-solving skills with a customer-first approach.
  • Ability to work in a fast-paced environment and handle multiple queries efficiently.
  • Basic knowledge of Excel and computer operations (preferred).
  • Prior experience in customer service or sales (advantageous but not mandatory).

Salary & Benefits

• Competitive salary package ranging from ₹2,70,000 to ₹3,50,000 per year.
• Performance-based incentives for achieving sales and customer satisfaction goals.
• Comprehensive training programs to enhance customer service and communication skills.
• Career growth opportunities within Wipro’s expanding customer service and sales divisions.
• Work experience in a globally recognized company with a strong industry reputation.

Why Join Wipro?

Wipro offers an excellent career path for individuals looking to establish themselves in customer service. Here’s why this role is a great opportunity:

• Reputed Brand: Work with one of India’s leading IT services companies.
• Career Growth: Opportunities to transition into leadership roles or other domains within Wipro.
• Training & Development: Access to world-class training programs to enhance skills.
• Work Culture: A supportive, employee-friendly environment that promotes learning and collaboration.
• Job Security: Stability and long-term career prospects in a globally recognized organization.

Employees at Wipro benefit from a culture that values innovation, teamwork, and continuous improvement. The company invests in professional development and provides a clear career progression path for high-performing employees.

Apply Link: Click Here

Important Note

• This job posting is for informational purposes only. Candidates should refer to Wipro’s official careers page for the latest updates and application details.
• No application fee is required.
• The application link may expire soon, so interested candidates should apply as soon as possible.