Company Name: Genpact
Role: Process Associate – Customer Service
Qualification: Any Graduate
Experience: Freshers Eligible
Salary: Up to ₹7 LPA
Location: Ahmedabad, India
Application Mode: Online
About Genpact:
Genpact is a globally recognized professional services firm known for delivering digital-led innovation and operational excellence. With over 125,000 employees in more than 30 countries, Genpact supports Fortune Global 500 companies across various industries, including finance, healthcare, insurance, and more. The company is driven by its core purpose – the relentless pursuit of a world that works better for people. Genpact’s client-centric approach, combined with its strengths in process transformation and digital technology, makes it a leader in the global business services space.
Now, Genpact is offering an excellent opportunity for graduates to kickstart their careers in the field of customer service. The role of Process Associate – Customer Service is ideal for individuals who are eager to work in a professional environment, interact with global clients, and grow within a leading organization.
Job Role Overview:
The Process Associate – Customer Service will be the first point of contact for customer inquiries and concerns. This position requires a proactive individual who can respond to customer needs efficiently, resolve queries, and maintain a high standard of service delivery. It offers exposure to international processes, client interaction, and valuable experience in the customer support domain.
Responsibilities:
- Handle customer inquiries through voice, email, or chat support channels.
- Resolve customer complaints and ensure satisfaction by providing accurate information and support.
- Perform data collection and documentation for customer accounts and transactions.
- Understand and adhere to Genpact’s internal processes and client-specific guidelines.
- Identify and escalate system or process-related issues as required.
- Reproduce and document customer issues to aid product teams in resolving bugs or technical concerns.
- Maintain professionalism and empathy in every interaction with customers.
- Work collaboratively with internal teams to ensure seamless service delivery.
- Take responsibility for improving service quality and participating in performance feedback sessions.
- Stay updated with new policies, systems, and processes to ensure accurate support is provided.
Educational Qualification:
To be considered for this opportunity, candidates must meet the following criteria:
- A graduate degree in any discipline from a recognized university (B.A., B.Com, B.Sc., BBA, BCA, etc.)
- Candidates from all graduate batches are eligible.
- Both fresh graduates and candidates with minimal prior work experience (0-1 year) are welcome to apply.
This is an excellent role for individuals looking to build a long-term career in customer service or process operations.
Salary Package:
Genpact offers a competitive salary package for this role:
- The salary for this role is up to ₹7 LPA, depending on qualifications, skills, and performance in the selection process.
- In addition to fixed compensation, there may be performance-based bonuses or incentives, depending on the project.
Application Process:
The application process is simple and fully online. To apply:
- Visit Genpact’s official career portal.
- Search for Job ID: HIG020953 or locate the listing for “Process Associate – Customer Service (Ahmedabad)”
- Submit your application along with an updated resume and other required details.
Shortlisted candidates will be contacted via email or phone for the next steps.
Interview Process:
Genpact follows a structured and candidate-friendly hiring process. The selection typically involves the following rounds:
- Resume Screening
- Online Assessment (which may include logical reasoning, communication, and aptitude-based questions)
- HR Interview (to assess communication, personality, and alignment with the role)
- Operational Round (project-specific discussion and scenario-based questions)
- Offer Rollout and Background Verification
Candidates are advised to prepare basic customer service scenarios and demonstrate a strong command of the English language during the interview.
Employee Benefits:
Working at Genpact comes with numerous advantages, including:
- Competitive salary with growth opportunities
- Comprehensive health and life insurance (location-specific)
- Paid leaves, public holidays, and weekend shift compensations
- Access to internal learning platforms for skill development
- Fast-track career growth for high performers
- A collaborative and inclusive work culture
- Global exposure to clients and business processes
Preferred Skills:
Although this is an entry-level position, the following skills will be an added advantage:
- Strong communication skills (verbal and written)
- Proficiency in English with a neutral accent
- Familiarity with customer service tools (CRM, ticketing systems)
- Prior experience in voice/email/chat support (preferred, not mandatory)
- Analytical and problem-solving mindset
- Willingness to work in rotational shifts, including weekends
Apply Now: Click here
Important Notice:
Genpact does not charge any fee during the recruitment process. All job-related information and applications must go through the official career portal. Be aware of any fraudulent job offers or agents promising guaranteed placements in exchange for money or training.
If you’re a graduate looking for a stable and dynamic role in a multinational company, this is your chance. The role of Process Associate at Genpact is your gateway to a career filled with learning, growth, and global exposure. Apply now and be part of a company that’s shaping the future of customer service.