Teleperformance Hiring for Assistant Manager – HR Helpdesk | Apply Now
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Teleperformance, a global leader in customer experience management, is inviting applications for the position of Assistant Manager (AM) – HR Helpdesk in Gurgaon, India. This is an excellent opportunity for graduates and early professionals who are passionate about human resource operations, employee engagement, and people management. The role offers a competitive expected salary of ₹3 – ₹8 LPA, depending on experience, skill set, and educational qualifications.
About Teleperformance
Teleperformance is one of the world’s largest providers of customer experience management and business process outsourcing solutions. The company operates in more than 80 countries and partners with global brands to deliver top-notch customer service and operational support. What sets Teleperformance apart is its commitment to employee satisfaction, innovation, and career development. The company believes in creating an environment where employees feel valued, supported, and motivated to perform at their best.
Working at Teleperformance means being part of a global team that emphasizes diversity, inclusivity, and personal growth, offering employees a chance to learn, lead, and evolve within a supportive and professional ecosystem.
Role Overview: AM – HR Helpdesk
The Assistant Manager – HR Helpdesk plays a key role in managing human resource operations, employee communication, and administrative processes. The role involves coordinating and resolving HR-related queries, ensuring policy compliance, managing employee records, and contributing to employee engagement and HR initiatives.
This position suits individuals with a strong understanding of HR functions, excellent communication skills, and a proactive approach to solving employee concerns.
Key Responsibilities
- Oversee and coordinate day-to-day HR helpdesk operations.
- Manage employee queries regarding HR policies, payroll, benefits, and attendance.
- Support end-to-end HR processes including onboarding, exit formalities, and records maintenance.
- Handle employee and labor relations, ensuring transparent and timely communication.
- Coordinate with HR Business Partners for implementing HR programs and initiatives.
- Maintain compliance with labor laws and company HR policies.
- Participate in the development and execution of HR policies, procedures, and performance improvement plans.
- Manage a team of HR specialists and support staff to ensure smooth service delivery.
- Contribute to organizational initiatives like employee engagement, wellness programs, and rewards administration.
- Collaborate with other departments for data reporting and workforce analytics.
Educational Qualification
- Candidates must hold a Bachelor’s degree in Human Resources, Business Administration, or a related field from a recognized institution.
- A Master’s degree (MBA/PGDM in HR) will be an added advantage but is not mandatory.
- Applicants from batches 2021 to 2025 are eligible.
Experience Required
- Freshers and candidates with up to 3 years of experience in HR, recruitment, or administrative support are eligible.
- Prior experience in HR operations, HR helpdesk, or people management will be a plus.
Salary Details
The expected salary range for this role is between ₹3 LPA to ₹8 LPA, based on qualifications and relevant experience. Teleperformance offers performance-based incentives, annual bonuses, and opportunities for salary growth through internal promotions and role expansions.
Location and Work Type
- Location: Gurgaon, Haryana, India
- Employment Type: Full-time
Application Process
Interested candidates must apply through the official Teleperformance Careers page to ensure authenticity. The hiring process includes the following stages:
- Online Application:
Visit Teleperformance’s official career portal, find the job post titled “AM – HR Helpdesk,” and click on “Apply.” Fill in your personal details, upload your resume, and complete the online application form. - Screening and Shortlisting:
HR teams review applications to shortlist candidates who meet educational and skill-based requirements. - Initial HR Interview:
A brief conversation to understand your background, communication skills, and knowledge of HR practices. - Technical/Functional Interview:
The panel may ask about HR operations, employee relations, handling grievances, and process management scenarios. - Final HR Discussion:
Salary negotiation and role alignment. - Offer and Onboarding:
Selected candidates receive an official offer letter and details regarding onboarding.
Interview Process
The interview generally assesses:
- Understanding of HR functions and policies.
- Problem-solving and employee-handling skills.
- Knowledge of HRIS systems or HR tools.
- Familiarity with compliance, onboarding, and payroll basics.
- Communication and interpersonal abilities.
Employee Benefits at Teleperformance
Teleperformance offers one of the most comprehensive employee benefits packages in the industry, focusing on both professional and personal growth.
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Flexible working environment and work-life balance initiatives.
- Career advancement and internal mobility opportunities.
- Access to global learning resources and mentorship programs.
- Inclusive and diverse workplace culture.
- Paid leaves, parental benefits, and employee recognition programs.
Resume Tips for Applicants
To stand out among applicants, consider these resume optimization tips:
- Highlight your HR knowledge, communication skills, and technical proficiency (like MS Excel, HRIS systems, or SAP).
- Mention relevant internships or coursework in HR or business administration.
- Include certifications in Human Resource Management or Payroll Processing if available.
- Tailor your resume for this specific role by emphasizing teamwork, problem-solving, and process efficiency.
- Keep it concise—ideally one page for freshers and up to two for experienced candidates.
Recommended Courses to Enhance Your Profile
For candidates looking to strengthen their HR skill set before applying, here are some recommended courses:
- HR Analytics and Data Management (Coursera / Udemy)
- HR Operations and Payroll Management (LinkedIn Learning)
- Communication and Employee Relations (edX)
- Talent Acquisition and Retention Strategies (Simplilearn)
- Microsoft Excel for HR Professionals (Coursera)
These certifications not only boost your resume but also prepare you for interview discussions and real-world HR responsibilities.
Work Culture and Growth Opportunities
Teleperformance emphasizes career progression, mentorship, and continuous learning. Employees who perform well are often promoted to managerial and HR business partner roles within 1–2 years. The company’s focus on diversity, inclusion, and employee well-being makes it one of the best workplaces in the outsourcing industry.
Conclusion
The Assistant Manager – HR Helpdesk role at Teleperformance is a great opportunity for fresh graduates and early professionals to build a meaningful HR career in a global organization. With its strong employee support, competitive pay, and career growth prospects, this role serves as an excellent entry point into the HR and business operations domain.
Apply Link: Click Here
Important Note:
This job update is for informational purposes only. All applicants are advised to visit the official Teleperformance Careers page to verify details, eligibility, and application steps before applying.