Wipro Latest Hiring for Service Desk Analyst | Apply Now

If you’re a fresher or an early-career professional eager to step into the IT industry, here’s your opportunity. Wipro, one of India’s leading global IT and consulting firms, is hiring Service Desk Analysts across multiple locations in India. This role is an ideal starting point for anyone interested in IT support, customer service, and technology-driven problem-solving.

About Wipro

Wipro Limited is a multinational corporation that provides information technology, consulting, and business process services. With a global presence and a reputation for innovation, Wipro is known for its people-first culture, continuous learning environment, and focus on developing young talent through structured training and mentorship.

For freshers, joining Wipro means not just landing a job, but launching a career in a globally recognized organization that invests in your growth.

Job Overview

• Role: Service Desk Analyst
• Experience: Freshers (0–4 Years)
• Education: Any Graduate (from a recognized university)
• Salary: ₹3–5 LPA (Expected)
• Job Type: Full-Time

Job Description

As a Service Desk Analyst, you’ll be part of Wipro’s frontline IT support team. You will be responsible for assisting clients, resolving technical issues, and ensuring smooth IT operations within organizations.

Key Responsibilities:

• Handle incoming service requests and incidents via phone, chat, or email.
• Provide first-level technical assistance and support to end-users.
• Troubleshoot common hardware, software, and network issues.
• Escalate unresolved problems to higher-level teams as needed.
• Maintain detailed logs of customer interactions and resolutions.
• Ensure timely follow-ups and high customer satisfaction.
• Stay updated with company tools, technologies, and ITIL-based processes.

Eligibility Criteria

• Educational Qualification:
  • Candidates must have a Bachelor’s degree in any discipline (Science, Commerce, or Arts).
  • Technical or IT-related degrees (B.Sc., BCA, B.Tech, or similar) will be preferred.
• Experience:
  • Freshers can apply (0–4 years of experience).
  • Prior exposure to customer service, BPO, or IT helpdesk is an added advantage.
• Skills Required:
  • Strong verbal and written English communication.
  • Basic understanding of computer systems, networking, and operating systems.
  • Ability to handle pressure and multitask effectively.
  • Excellent problem-solving and interpersonal skills.
  • Willingness to work in rotational shifts, including night shifts.

Salary Details

The expected salary for the Service Desk Analyst role at Wipro ranges between ₹3 LPA to ₹5 LPA, depending on your educational background, interview performance, and location. In addition to the base pay, employees are eligible for performance-based incentives and other benefits like insurance, shift allowances, and employee discounts.

Application Process

To apply for this position, candidates must go through the official Naukri.com Wipro page. Follow the steps below carefully:

1. Visit www.naukri.com and search for “Wipro Service Desk Analyst”.
2. Select the official Wipro job post that matches your location and description.
3. Click on “Apply Now” and log in or sign up on Naukri.com.
4. Upload your updated resume and fill in the required personal and academic details.
5. Submit your application and wait for shortlisting confirmation via email or message.

Note: Avoid applying through unofficial job links or third-party websites. Always verify that the post is listed under “Wipro Limited” on Naukri.

Interview Process

The Wipro hiring process typically includes three main stages:

1. Online Assessment (Aptitude & Communication Test):
   • Tests basic aptitude, logical reasoning, and English communication.
   • Some tests may include basic computer awareness questions.
2. Technical/Operational Round:
   • Focuses on your understanding of IT fundamentals, operating systems, and troubleshooting.
   • Expect scenario-based questions like “How would you handle a system crash?” or “Explain DNS and IP address in simple terms.”
3. HR Round:
   • A conversation about your career goals, availability for shifts, and willingness to relocate.
   • Keep answers professional, confident, and honest.

Only shortlisted candidates from each stage will proceed to the next round.

Benefits of Working at Wipro

• Global Exposure: Work with clients from across the world.
• Skill Development: Continuous learning through Wipro’s internal learning platforms.
• Career Growth: Clear promotion paths for high-performing employees.
• Employee Wellness Programs: Health insurance, paid time off, and wellness initiatives.
• Work-Life Balance: Rotational shifts with structured schedules.

Resume Tips for Applicants

• Use a one-page professional resume that clearly highlights your education, skills, and achievements.
• Emphasize customer service, communication, or technical troubleshooting skills.
• If you have internship or part-time experience, include it — even small roles matter.
• Keep formatting clean — use bullet points instead of long paragraphs.
• Add relevant keywords like Service Desk, IT Support, Customer Handling, and Incident Management.

Recommended Courses Before Applying

If you’re a fresher aiming to boost your chances, you can take short online courses that improve your IT and communication skills:

1. IT Fundamentals for Business Professionals (Coursera)
2. Networking Basics by Cisco (Coursera / Udemy)
3. Microsoft 365 and Helpdesk Essentials (LinkedIn Learning)
4. Effective Communication Skills (edX or Udemy)
5. ITIL Foundation Certification (optional but valuable)

These certifications can make your resume stand out and demonstrate your proactive learning attitude.

Work Environment and Learning Opportunities

Wipro offers a dynamic environment that encourages curiosity and innovation. As a Service Desk Analyst, you’ll interact with teams worldwide, learn to manage real-time technical issues, and gain a strong foundation in IT support — a skillset that opens doors to roles like Network Engineer, IT Analyst, or System Administrator in the future.

Apply Link: Click Here

Important Note

This job update is for informational purposes only. All candidates are advised to visit the official Wipro job posting on Naukri.com to confirm job details, eligibility criteria, and the application process.