Capgemini Recruitment 2026: L1 Technical Support – Freshers & Experienced
Capgemini is hiring candidates for the position of L1 Technical Support in Bangalore, India. This opportunity is suitable for candidates with a Bachelor’s degree who are looking to build their career in technical support and IT services. Candidates from the 2022, 2023, 2024, and 2025 batches can be considered for this role, making it a suitable opportunity for both freshers and experienced professionals.The role involves providing Level 1 technical support and working in a voice-based support environment. Candidates should have good communication skills, basic knowledge of computers and MS Office applications, and be willing to work in 24/7 rotational shifts.
Job Responsibilities
As an L1 Technical Support professional, candidates will provide first-level technical assistance to users and help address common technical issues. The role requires candidates to communicate with users effectively and understand their concerns before providing the appropriate support or escalating issues when necessary.Since the position involves a voice process, candidates should be comfortable handling support calls and communicating clearly with users. They may also need to follow established troubleshooting procedures and document or update information related to support requests.
Eligibility Criteria
Candidates applying for the Capgemini L1 Technical Support position should have a Bachelor’s degree from a recognized institution. The opportunity is open to candidates from the 2022 to 2025 graduating batches.Both freshers and experienced candidates can apply for this position. Applicants should have good communication skills and be willing to work in a helpdesk call-taking environment. Candidates must also be comfortable working in 24/7 rotational shifts.
Qualification
Applicants should hold a Bachelor’s degree and have a basic understanding of computers. Candidates should also possess basic knowledge of MS Office applications and be comfortable working with common computer-related tasks.Previous experience in a helpdesk or technical support environment can be an additional advantage. However, candidates without prior experience can also consider this opportunity if they meet the other requirements.
Required Skills
Candidates should have strong communication skills because the role involves interacting with users through a voice-based support process. A basic understanding of computers and MS Office applications is also required.The ability to work in rotational shifts is important for this position. Candidates with previous helpdesk experience may have an advantage, but freshers with the required skills can also apply.
Experience
This opportunity is open to both freshers and experienced professionals. Candidates from the 2022, 2023, 2024, and 2025 batches can consider applying for the position.For experienced candidates, previous experience in a helpdesk or technical support role can be beneficial. Freshers with good communication skills and basic technical knowledge can also be considered.
Job Location
The Capgemini L1 Technical Support position is based in Bangalore, Karnataka, India. Candidates should be prepared to work according to the company’s work and shift requirements.
Work Shift
The role requires candidates to be willing to work in 24/7 rotational shifts. Applicants should therefore be comfortable working different shifts depending on business and support requirements.
Salary
The expected salary for the Capgemini L1 Technical Support position is around ₹3 LPA to ₹6 LPA. The actual salary offered may vary depending on factors such as the candidate’s experience, skills, qualifications, and Capgemini’s recruitment terms.
Why Should You Apply for This Role?
This opportunity can be a good starting point for freshers who want to enter the IT support and technical services field. Working in an L1 support role can provide exposure to troubleshooting, customer interaction, helpdesk operations, and enterprise IT environments.Experienced candidates with relevant support experience can also use this opportunity to continue developing their technical support and service management skills.
Apply Process
Interested and eligible candidates can apply for the L1 Technical Support position through the official Capgemini careers portal. Before applying, candidates should carefully review the job requirements and ensure that their educational qualifications, graduation batch, communication skills, and shift availability match the position.Candidates should also keep an updated resume ready and provide accurate information during the application process.
Apply link🔗: Click Here
Conclusion
Capgemini’s L1 Technical Support opportunity is a suitable option for candidates with a Bachelor’s degree who want to pursue a career in IT support and helpdesk services. The position is open to 2022–2025 batches, including both freshers and experienced professionals.
Candidates with good communication skills, basic computer and MS Office knowledge, and a willingness to work in 24/7 rotational shifts can consider applying. With an expected salary range of ₹3 LPA to ₹6 LPA and a job location in Bangalore, this role can provide valuable experience in technical support and enterprise IT operations.