Capgemini Off-Campus Hiring for Contact Support Group (CSG) – 2025 Graduates

Capgemini has announced its Off Campus Hiring for the Contact Support Group (CSG) under the Capgemini Exceller program for 2025 graduates, offering an excellent opportunity for freshers who want to begin their career in IT infrastructure support and customer service operations. This role is ideal for graduates who have strong communication skills, enjoy troubleshooting, and want to work for one of the world’s leading IT consulting companies.

Salary Details

The total CTC offered is ₹3.25 LPA, which includes:

• ₹3.0 LPA fixed annual package
• ₹25,000 one-time joining bonus/incentive

This package is designed for entry-level IT support roles and provides stable career growth within Capgemini’s Cloud & Infra Services division.

Educational Qualification

To apply, candidates must have completed:

• Any 3-year Diploma OR
• Any 3-year Graduation degree
  Batch: 2025 only

This makes the hiring inclusive and beginner-friendly, welcoming candidates from multiple streams including BCA, BBA, B.Com, BA, B.Sc, Diploma in CS, IT, ECE, etc.

Important Eligibility Requirements

• Must have an active DigiLocker account
• Aadhaar-linked mobile number must be active
• Must be open to 24×7 rotational shifts
• Open to relocate to Noida
• Encouraging applications from female candidates as part of D&I initiatives

About the Role – CSG IT Enablers

The Contact Support Group is the first line of defense for Capgemini’s Cloud & Infra Services (CIS) division.
You will handle IT infrastructure incidents, service requests, and customer queries via:

• Voice support
• Email
• Chat
• Bots (like Capgemini’s AI Bot – CHIP)
• Self-service portals

This role offers exposure to global clients and helps freshers build career foundations in IT support, ticket management, customer service, and technical troubleshooting.

Job Responsibilities

• Provide professional, friendly customer support over voice and digital channels.
• Diagnose and resolve issues related to internet connectivity, password resets, session resets, etc.
• Manage tickets through proper categorization, prioritization, and tracking.
• Maintain excellent communication until issue resolution.
• Use business intelligence, ticket patterns, and behavior data to improve customer experience.
• Work with AI tools like CHIP to assist customers and optimize operations.
• Handle email-based support effectively and respond with accuracy.
• Maintain and update the knowledge base for reusable solutions.
• Follow best practices to enhance Capgemini’s service delivery standards.

Application Process

Candidates must apply only through the official Superset platform.
Here’s the expected application flow:

1. Register/Login on Superset
2. Complete your profile details, education, and documents (including DigiLocker information)
3. Apply for Capgemini Contact Support Group – Noida (2025 Batch)
4. Wait for shortlisting notification via email/Superset dashboard

Make sure your Superset profile is 100% complete to increase your chances.

Selection / Interview Process

The entire selection process will be conducted in virtual/online mode. The general stages include:

1. Online Assessment

This may include:

• Communication test
• Logical thinking
• Situation judgment test
• Basic computer skills evaluation

2. Technical/Operational Interview

Topics may include:

• Basic IT concepts
• Ticket lifecycle
• Customer handling scenarios
• Problem-solving questions
• Questions on internet troubleshooting

3. HR Interview

Focuses on:

• Your communication skills
• Willingness to work in night shifts
• Relocation readiness
• Cultural fit & behavioral traits

Only shortlisted candidates will move to the next round.

Benefits of Working at Capgemini

• Global exposure to IT infrastructure and cloud support
• Work with international teams and clients
• Opportunities to upskill and grow within Capgemini
• Diverse, inclusive, women-supportive environment
• Learn ticketing tools, BI tools, and IT service desk procedures
• 24×7 environment giving real IT operations experience
• Performance-based growth pathways

Recommended Courses

To strengthen your profile, you can take these short, beginner-friendly courses:

• ITIL Foundation Basics
• Customer Service Fundamentals (LinkedIn Learning)
• Basic Networking Concepts (Coursera/Udemy)
• Communication Skills for Professionals
• Service Desk Analyst Certification (optional)
• MS Office, Email Etiquette, and Ticketing Tools Basics

These courses add value to your resume and help during the interview.

Resume Tips for This Role

• Highlight communication skills, problem-solving, teamwork, and adaptability.
• Mention any experience in customer support, part-time jobs, internships, or college roles.
• Add technical basics like MS Office, networking fundamentals, email handling.
• Keep your resume simple, clean, and one page only.
• Include a short statement about your willingness to work in shifts and learn new tools.

Apply Link: Click Here

Important Note

This job update is for informational purposes only. All candidates are advised to apply only through the official Superset page and verify details through the official Capgemini career sources.