HCL Technologies Mass Hiring Freshers for Process Associate – Voice Process
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Position: Process Associate (Voice Process)
Experience: Freshers (0 Years)
Job Location: Chennai (Work from Office)
Expected Salary: ₹3–4 LPA (According to industry estimates)
Education Required: Any Graduate (Non-Technical streams preferred)
Shift: Rotational Shifts
Openings: 25+ Vacancies
Industry: IT Services & Consulting
Employment Type: Full Time, Permanent
About HCL Technologies
HCL Technologies is a globally renowned IT services company with a presence in over 50 countries. Known for its innovation-driven approach, strong client partnerships, and employee-first philosophy, HCL offers rewarding career opportunities in various domains. If you’re a recent graduate looking to gain corporate exposure and work in a reputed organization, the Process Associate role is a great way to start.
Also read: Google Hiring Program 2025
Role Overview: Process Associate (Voice Process)
This role involves working in a voice-based customer support environment at HCL’s Chennai office. Your job will involve handling customer queries, ensuring service standards, and contributing to customer satisfaction. It’s a non-tech support role ideal for freshers from arts, commerce, and management backgrounds.
Key Responsibilities
- Respond to customer inquiries via voice calls in a courteous and professional manner
- Meet defined Service Level Agreements (SLAs)
- Achieve targets related to productivity and attendance
- Follow internal quality guidelines
- Work efficiently in rotational shifts
- Maintain professionalism in every customer interaction
- Collaborate with the team to deliver excellent customer support
Also read: Cisco Hiring 2025 | Latest Cisco Hiring | Role: Software Engineer
Eligibility Criteria
Educational Qualification
- Open to graduates from non-technical backgrounds only
- Eligible degrees:
- B.A., B.Com., B.B.A., B.M.S., B.Sc., B.Ed., B.El.Ed., and related fields
- Graduates from the 2023 and 2024 batches are encouraged to apply
- Technical graduates (B.E., B.Tech) are not the target audience for this role
Experience
- Freshers only (0 years of experience)
- No prior work experience is required
Skills Required
- Good communication skills in English
- Basic knowledge of customer service and call handling
- Comfortable working in rotational shifts
- Quick learner with a positive and professional attitude
Salary Details
While the official salary is not disclosed in the listing, freshers in this role typically earn around ₹3 to ₹4 LPA based on information from industry sources and job portals like Glassdoor. Compensation may also include shift allowances and performance-based bonuses.
Application Process
To apply for the Process Associate (Voice Process) position at HCL Technologies, follow the steps below:
- Register on Naukri.com if you haven’t already
- Upload your updated resume highlighting your education, skills, and any relevant internship or project work
- Search for the job listing titled “Process Associate Freshers – Voice Process – Chennai” under HCL Technologies
- Click ‘Apply’ to submit your application directly through the Naukri platform
Ensure your resume is well-structured and customized for a customer support role to increase your chances of selection.
Interview Process
The interview process for this fresher-level role generally involves:
- Resume Screening
- Applications submitted via Naukri are reviewed by the recruitment team.
- Voice & Communication Assessment
- Candidates may be invited for a virtual or telephonic round to evaluate English fluency, clarity, and overall communication skills.
- HR Interview
- Final discussion to assess willingness to work in rotational shifts, expected joining date, and career motivation.
- Offer Letter
- Selected candidates receive offer letters with onboarding details.
Employee Benefits
HCL provides a supportive and structured work environment with several benefits, including:
- Fixed salary with shift incentives
- Health and medical insurance
- Paid leaves and holidays
- Structured onboarding and training programs
- Long-term career growth in customer operations
- Performance-based rewards
- Friendly and inclusive company culture
Apply Now: click here
Important Note
Disclaimer: This job posting is for informational purposes only. Applicants are advised to check the official job listing on Naukri.com for the most accurate and updated information.
Why This Opportunity Matters for Freshers
HCL’s Process Associate role is an excellent opportunity for fresh graduates to step into the professional world, especially those from non-technical backgrounds. With hands-on experience, structured training, and the backing of a reputed global company, you will gain the foundation needed to build a long-term career.