Company: Infosys BPM
Role: Chat Support Associate
Experience: Freshers (0-4 Years)
Education: Any Graduate
Location: Bengaluru (Electronic City)
Salary: Rs 3-4 LPA (Expected)
Employment Type: Full-Time, Permanent
Open Positions: 500

About Infosys BPM

Infosys BPM, a subsidiary of Infosys Limited, is a global leader in business process management services. With a strong commitment to customer satisfaction and technological innovation, Infosys BPM offers career growth opportunities to freshers and experienced professionals alike. If you are looking for a dynamic work environment where you can develop communication, problem-solving, and technical skills, this is your chance to join one of the leading IT and BPM companies in India.

Job Description

Infosys BPM is currently hiring Chat Support Associates for its Customer Experience Business Unit. This role involves assisting customers via chat, email, and other digital channels, ensuring high-quality service delivery. The position is part of a pilot project, requiring candidates to work in night shifts with rotational offs. If you have strong communication skills and problem-solving abilities, this is an excellent opportunity to build a career in customer service.

Key Responsibilities

1. Customer Interaction:

• Responding to customer queries via chat, email, and phone.
• Providing accurate information and resolving customer concerns.
• Handling inbound and outbound interactions based on workflow demand.
• Demonstrating empathy and patience while assisting customers.

2. Problem-Solving:

• Investigating and resolving customer complaints promptly.
• Identifying basic technical issues and providing appropriate solutions.
• Taking ownership of customer concerns until they are resolved.

3. Communication & Collaboration:

• Maintaining clear and professional communication with customers.
• Collaborating with internal teams to ensure smooth customer service operations.
• Updating customer records in the system after each interaction.

4. Technical & Process Handling:

• Utilizing customer support tools and software effectively.
• Ensuring compliance with company policies and guidelines.
• Processing customer requests with accuracy and efficiency.
• Meeting performance targets and maintaining high-quality service standards.

Eligibility Criteria

Educational Qualifications:

• Any graduate (Bachelor’s degree in any discipline is acceptable).

Skills Required:

• Excellent communication skills (both written and verbal).
• Strong problem-solving ability and attention to detail.
• Basic computer knowledge and typing speed of 30-40 words per minute (preferred).
• Customer service orientation with a positive and professional attitude.
• Ability to work in rotational night shifts.
• Adaptability and willingness to learn new processes.

Application Process

If you meet the eligibility criteria, follow these steps to apply:

1. Visit Infosys’ official career page or job portals where the listing is available.
2. Register and log in to complete your profile.
3. Upload your resume and provide necessary details.
4. Submit the application and wait for further communication from Infosys’ HR team.

Interview Process

Infosys follows a structured hiring process to ensure the best candidates are selected. The typical interview process includes:

1. Online Assessment:
   • Consists of aptitude, logical reasoning, and English proficiency questions.
   • May include a typing speed test.
2. Technical Interview:
   • Basic questions related to customer service, chat handling, and problem-solving.
   • Knowledge of technical troubleshooting (if applicable).
3. HR Interview:
   • Discussion on your career aspirations, availability, and willingness to work in rotational shifts.
   • Behavioral questions to assess customer-handling skills and adaptability.
4. Final Selection & Offer Letter:
   • Candidates who clear all rounds receive the final offer letter.
   • The onboarding process begins with training sessions.

Salary & Benefits

Salary Package:

• Expected salary range: Rs 3-4 LPA.
• Additional benefits based on performance and experience.

Employee Benefits:

• Paid training to enhance customer service skills.
• Health insurance and wellness programs.
• Transport facility for employees working in night shifts.
• Career growth opportunities within Infosys BPM.
• Incentives and bonuses for high performers.
• Access to learning and development programs to upskill employees.
• Employee engagement activities and a diverse work culture.

Why Join Infosys BPM?

• Stable Career Growth – Work with a globally recognized company.
• Learning Opportunities – Develop valuable skills in customer service and chat support.
• Professional Work Environment – Work in a team-oriented and innovative setup.
• Diverse Work Culture – Get exposure to international clients and industry best practices.

Apply now: Click Here

Important Note

• This job posting is for informational purposes only.
• Infosys BPM does not charge any fee from applicants for job applications or interviews.
• If you come across any requests for payment, report it immediately to Infosys HR.

How to Apply?

Interested candidates can apply now by visiting Infosys’ official careers page or leading job portals. Don’t miss this opportunity to build a rewarding career with Infosys BPM!