Infosys Latest Hiring for Process Executive / Senior Process Executive / Process Specialist

Infosys has announced a new hiring opportunity for freshers and early-career professionals for the position of Process Executive / Senior Process Executive / Process Specialist. This opening is an excellent chance for graduates who aspire to work with one of India’s leading IT and BPO service companies. With a focus on customer service, technical troubleshooting, and service management operations, this role is ideal for candidates who want to build a long-term career in service delivery, client support, and business process operations.

This recruitment is specifically for Pune location, and the job type is full-time with 100 percent work-from-office, making it suitable for candidates willing to work in a structured office environment. The role is open for candidates with 0 to 4 years of experience, making it highly suitable for freshers as well as candidates with prior BPO/voice support experience.

Role Overview

Job Title: Process Executive / Senior Process Executive / Process Specialist
Experience Required: 0–4 Years
Education Required: Any Graduate
Location: Pune
Shift Type: 24×7 rotational shifts, US shift timings
Work Mode: Work From Office

Infosys is looking for candidates who can deliver excellent customer experience, handle service requests, manage queries, and support troubleshooting operations for clients. Based on your experience and performance in interviews, you may be placed as Process Executive, Senior Process Executive, or Process Specialist.

Salary Details

The expected salary for this role typically ranges based on experience level:

• Process Executive (Fresher): 2.4 – 3.2 LPA
• Senior Process Executive (1–3 Years Experience): 3.0 – 4.0 LPA
• Process Specialist (3–4 Years Experience): 4.5 – 5.5 LPA

The exact salary may vary depending on skills, communication ability, prior experience, and final HR negotiation. Candidates working in night shifts or US shift timings may also receive additional shift allowances as per Infosys policies.

Job Responsibilities

The job primarily revolves around customer interaction, issue resolution, and maintaining service quality. Key responsibilities include:

• Providing first-level resolution to customers and addressing their queries.
• Diagnosing and troubleshooting technical issues through voice support channels.
• Escalating complex issues to higher-level support when required.
• Maintaining professional communication using empathy and positive language.
• Handling customer objections confidently and ensuring a satisfactory closure.
• Documenting calls, issues, and resolutions accurately in the service management system.
• Staying updated with product information, new processes, and service updates.
• Participating in regular training and upskilling programs as part of role enhancement.

This role requires a strong customer-first approach and the ability to handle fast-paced environments with accuracy and efficiency.

Requirements and Non-Negotiables

Infosys clearly mentions a set of mandatory requirements for this role:

• Excellent communication skills in English.
• Willingness to work in US shift timings as required by client projects.
• Commitment to completing mandatory training programs assigned by the client.
• Flexibility for 24×7 rotational shifts including night shifts.
• 100 percent work-from-office (no hybrid or work-from-home option).
• Professional behavior, punctuality, and adherence to process guidelines.

These requirements reflect Infosys’ expectation of discipline, communication quality, and readiness to serve international clients.

Preferred Skills & Qualifications

Although any graduate can apply, candidates with the following skills may have an advantage:

• Customer service experience (voice support preferred)
• Certifications in customer service or communication skills
• Experience in BPO/voice process
• Proficiency in call handling and objection management
• Knowledge of service management systems and CRM tools

Application Process

Candidates must apply through the official Infosys job portal to ensure application authenticity. The general application steps include:

1. Visit the official Infosys Careers site.
2. Search for Job ID: PROGEN-EXTERNAL-231838 or the job title.
3. Read the complete job description and eligibility criteria.
4. Click on Apply and register or sign in.
5. Upload your updated resume and fill out the necessary details.
6. Submit your application and wait for screening updates via email.

Infosys does not shortlist candidates through unofficial links or third-party hiring agencies for this role.

Interview Process

Candidates can expect a multi-stage interview process:

1. Application Screening

Infosys reviews your resume and checks your communication and eligibility.

2. Communication Assessment

This may include:

• Grammar
• Voice clarity
• Pronunciation
• Listening skills
• Typing speed

3. Operations Round

Interviewers may ask:

• Customer handling scenarios
• Technical troubleshooting basics
• Behavioral questions
• Problem-solving skills
• Availability for shifts

4. HR Round

Final discussion includes:

• Salary
• Shift flexibility
• Training requirements
• Office location and joining formalities

Selected candidates receive the offer letter through official Infosys email channels.

Benefits of Working at Infosys

Working at Infosys offers a structured and professional work environment with career development pathways. Major benefits include:

• Attractive salary with night shift allowance
• Opportunities for fast internal promotions
• Global exposure through international client projects
• Extensive training and learning modules
• Job stability and brand value
• Health insurance and employee wellness programs
• Transport facilities (project-dependent)

Resume Tips for Strong Shortlisting

• Highlight internships or experience in BPO, customer support, or communication roles.
• Add certifications related to customer service or technical support.
• Emphasize communication and problem-solving skills.
• Use clean formatting with bullet points and concise achievements.
• Mention shift flexibility and willingness to work in voice process.

Recommended Courses

To strengthen your profile, you can consider short courses like:

• Customer Service Fundamentals
• Technical Support Basics
• Communication Skills Training
• CRM Tool Essentials
• Introduction to Voice Process Operations
• Call Handling and Objection Management
• MS Office and Ticketing Tools Basics

Apply Link: Click Here

Important Note

The above post is for informational purposes only. All candidates must verify job details, salary, eligibility, and application steps from the official Infosys Careers Page before applying.