Job Title: Operations Associate – VKYC
Location: Bangalore, India
Experience: 0 to 1 Year
Qualification: Graduation (10+2+3 Mandatory)
Employment Type: Full-time
About PhonePe
PhonePe is one of India’s most trusted digital payment platforms with over 500 million registered users and 37 million merchants across the country. Having successfully revolutionized how Indians transact, PhonePe has grown beyond payments into financial services, mutual funds, lending, and even launched its very own app store – the Indus App Store.
The company’s mission is simple yet powerful: to empower every Indian with access to financial services and seamless digital transactions. Working at PhonePe means becoming part of a fast-paced, innovation-driven team focused on solving real-world problems with technology.
Job Overview: Operations Associate – VKYC
PhonePe is looking to hire Operations Associates to support its VKYC (Video Know Your Customer) team. In this role, you’ll be the face of PhonePe’s customer service – interacting directly with users to complete video KYC processes efficiently and professionally.
Whether you’re a recent graduate or someone with up to one year of customer-facing experience, this opportunity could be the right start to a thriving career in the fintech sector.
Key Responsibilities
- Conduct video KYC sessions with customers and help them complete verification processes.
- Ensure smooth customer interaction by maintaining high levels of professionalism and accuracy.
- Actively listen to customer concerns, objections, and queries and address them effectively.
- Work within defined guidelines, processes, and timelines to meet team targets.
- Maintain a customer-first approach while handling sensitive customer data.
- Suggest improvements to existing processes for better customer outcomes.
Who Can Apply?
To be eligible for this role, you must meet the following criteria:
- Educational Qualification: Graduation is mandatory (any stream; must have completed 10+2+3).
- Experience: 0 to 1 year of experience in a customer-facing or service-oriented role.
- Language Proficiency: Fluency in English and Hindi is a must.
- Skills Required:
- Strong verbal and written communication
- Ability to multitask and prioritize
- Team player attitude and adaptability
- Problem-solving mindset
- Willingness to accept feedback and improve continuously
- Good listening skills and customer empathy
This role is best suited for individuals who are tech-savvy, good with people, and are looking to build a strong foundation in customer operations within a top-tier tech company.
Work Structure
- Work Days: 6 days a week
- Week Offs: Rotational (not fixed)
- Shift Timing: Day shifts (project dependent)
Salary Details
The average salary for the Operations Associate role at PhonePe is expected to be in the range of ₹3.2 LPA – ₹4.0 LPA, depending on your skills and experience. Additionally, you may be eligible for performance-based incentives and bonuses after confirmation.
Application Process
Here’s a step-by-step guide to applying for the role:
- Visit the official PhonePe careers page or check job portals where the position is listed.
- Register/Login and fill in your personal and professional details.
- Upload your updated resume and submit the application.
- Wait for the recruitment team to reach out for the further process.
Make sure your resume highlights any customer service experience, communication skills, and your comfort with digital tools/platforms.
Interview Process
The recruitment process is straightforward and focuses on assessing communication, customer handling, and adaptability:
- Telephonic Screening
- Basic HR questions
- Language proficiency check
- Virtual Interview
- Role-specific scenario-based questions
- Questions to assess communication skills, problem-solving, and response to objections
- Final Selection & Onboarding
- Offer letter release and training schedule
The entire process can take around 1 to 2 weeks depending on the number of applicants.
Perks & Benefits
As a full-time PhonePe employee, you’ll enjoy a variety of benefits including:
Insurance Coverage:
- Medical, Life, Accidental & Critical Illness Insurance for you and your family
Health & Wellness:
- Onsite medical center
- Employee Assistance Programs (counseling, wellness)
- Emergency support systems
Parental Support:
- Maternity and paternity leave policies
- Adoption assistance
- Day-care support programs
Financial Support:
- Relocation benefits (if applicable)
- Salary advance facility
- Higher education assistance
Retirement Benefits:
- Provident Fund (PF) contributions
- Gratuity and Leave Encashment
- National Pension Scheme (NPS)
PhonePe also fosters a growth-oriented environment with learning and upskilling opportunities, cross-functional projects, and access to internal mobility for career advancement.
Apply Link: Click Here
Important Note
This post is for informational purposes only. Please ensure you apply only through official channels. PhonePe does not charge any application fees at any stage of hiring. Stay alert and do not fall for scams or fraudulent emails claiming to be associated with PhonePe.
Final Thoughts
If you’re a recent graduate looking for your first corporate role or someone passionate about working with customers and contributing to a fast-growing digital ecosystem, the Operations Associate – VKYC role at PhonePe offers a promising opportunity. You’ll gain valuable experience in the fintech industry while building a strong foundation for your professional journey.
Apply now and take the first step toward a dynamic career with one of India’s most innovative tech companies!