Tech Mahindra Mass Hiring for Technical Support / Service Desk | Freshers
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Are you looking for a strong start in your IT career with one of India’s most trusted technology companies? Here’s your opportunity! Tech Mahindra, a global leader in digital transformation and IT services, is conducting mass hiring for the Technical Support / Service Desk role across India.
This opening is perfect for fresh graduates and early professionals who are passionate about technology, customer service, and problem-solving. Whether you hold a degree in Arts, Commerce, or Science — this role offers a great gateway into the IT industry.
About Tech Mahindra
Tech Mahindra Limited is part of the Mahindra Group and is one of India’s top IT service providers. Headquartered in Pune, Tech Mahindra operates in more than 100 countries, serving clients in telecom, banking, manufacturing, and technology sectors.
Known for its employee-friendly work culture and innovation-driven projects, the company offers exciting learning opportunities and growth prospects for both freshers and experienced professionals.
Job Overview
- Company: Tech Mahindra
- Role: Technical Support / Service Desk
- Experience: 0–5 Years (Freshers can apply)
- Qualification: Any Graduate
- Salary: ₹3 LPA – ₹5 LPA (Expected)
- Location: Across India
- Job Type: Full-time
Job Description
As a Technical Support / Service Desk Associate, you will be the first point of contact for customers and clients seeking technical assistance. Your role will focus on resolving hardware, software, and network-related queries, ensuring seamless service delivery.
Key Responsibilities:
- Respond to incoming service requests via calls, chat, or email.
- Diagnose and troubleshoot software and hardware issues.
- Assist users in resolving login, system, or connectivity problems.
- Escalate complex cases to higher technical teams when needed.
- Follow up with clients to ensure their issues are resolved.
- Document incidents and resolutions accurately in the support system.
- Deliver excellent customer service with patience and professionalism.
This role helps you build technical expertise while improving your communication and customer-handling skills — a powerful combination in today’s IT-driven market.
Eligibility Criteria
- Educational Qualification:
- Any graduate (B.A., B.Com, B.Sc., BBA, BCA, B.Tech, etc.) from a recognized university can apply.
- Candidates with technical degrees (B.Tech / BCA / Diploma in Computer Science or IT) will have an added advantage.
- Experience:
- Open to freshers and candidates with up to 5 years of experience in a customer service or technical support role.
- Skills Required:
- Strong verbal and written English communication.
- Basic understanding of computer systems and networking concepts.
- Problem-solving mindset and quick learning ability.
- Willingness to work in rotational shifts, including night shifts.
- Ability to handle customer queries patiently and professionally.
Salary Details
The expected salary for this position is between ₹3 LPA and ₹5 LPA, depending on the candidate’s skills, educational background, and interview performance.
Employees also receive additional benefits such as performance bonuses, night shift allowances, medical coverage, and career development programs.
Application Process
Interested candidates must apply through the official Naukri.com page for Tech Mahindra. Follow the below steps carefully:
- Go to www.naukri.com.
- Search for “Tech Mahindra Technical Support” or “Service Desk Analyst”.
- Select the verified listing posted by Tech Mahindra Limited.
- Click on Apply Now and create or log into your Naukri account.
- Upload your updated resume and complete your profile details.
- Wait for confirmation or interview scheduling from the company’s HR team.
Note: Only apply through verified sources or Naukri’s official platform. Avoid unverified job links shared on social media or third-party sites.
Interview Process
The Tech Mahindra selection process typically includes the following stages:
- Online Assessment:
- Covers basic English communication, logical reasoning, and computer fundamentals.
- Some candidates may have a short typing or email writing test.
- Technical Interview:
- Tests your understanding of IT concepts, including operating systems, MS Office, networking basics, and troubleshooting scenarios.
- Example questions include:
- “How would you resolve a user’s slow internet issue?”
- “Explain the difference between IP address and DNS.”
- HR Round:
- Focuses on communication skills, flexibility with shifts, and cultural fit.
- Be confident, clear, and professional in your answers.
Employee Benefits
- Learning & Development: Access to internal training programs and certifications.
- Health & Insurance: Medical insurance and employee wellness benefits.
- Flexible Work Options: Depending on the project, hybrid or remote opportunities may be available.
- Career Growth: Clear path from service desk roles to senior technical or managerial positions.
- Employee Engagement: Inclusive and collaborative work culture.
Resume Tips for Freshers
A well-structured resume increases your chance of getting shortlisted. Here are a few tips:
- Use a clean, one-page resume format.
- Highlight technical skills like MS Office, basic networking, troubleshooting, or customer support experience.
- Include soft skills such as communication, teamwork, and adaptability.
- Avoid spelling errors and keep your resume simple and factual.
- Add relevant keywords like Service Desk, Technical Support, IT Helpdesk, and Customer Handling to get noticed by recruiters.
Recommended Courses to Boost Your Profile
To improve your chances of selection and excel in this role, consider taking short online courses like:
- IT Fundamentals for Business Professionals – Coursera
- Networking Basics – Cisco Academy
- Technical Support Fundamentals – Google (Coursera)
- Effective Communication Skills – Udemy / LinkedIn Learning
- Customer Service Excellence – Alison / edX
These certifications will strengthen your profile and prepare you better for the interviews.
Why You Should Apply
This is a great opportunity for freshers to start their career in a stable IT environment. At Tech Mahindra, you’ll learn how to handle live customer issues, build technical confidence, and work with clients across the globe.
With consistent performance, employees often move up to roles like IT Analyst, System Engineer, or Network Specialist within 2–3 years.
Apply Link: Click Here
Important Note
This job update is for informational purposes only. All candidates are advised to visit the official Tech Mahindra job listing on Naukri.com to verify eligibility, job location, and the application process before applying.