Wipro Off Campus Drive 2025 | Production Agent – L1 Role | Freshers | Hyderabad
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Are you a recent graduate looking to kickstart your career in one of the leading global IT services companies? Wipro is hiring freshers and early-career professionals for the position of Production Agent – L1 at its Hyderabad office. This is a golden opportunity for graduates to work in a dynamic customer support environment and gain hands-on experience in handling client queries across multiple platforms.
About Wipro
Wipro Limited is a global leader in information technology, consulting, and business process services. Known for its innovation-driven approach and commitment to client satisfaction, Wipro employs over 250,000 professionals in more than 60 countries. The company focuses on building strong digital solutions and transforming business operations for its Fortune 500 clientele.
Job Role: Production Agent – L1
- Job Type: Full-Time (In-Office)
- Job Location: Hyderabad
- Work Days: 5 Days a Week
- Experience Required: 0–1 Year (Freshers welcome)
- Salary: ₹3 LPA – ₹4.2 LPA (Expected)
Educational Qualification
- Eligibility: Any graduate from the batch 2021 to 2025
- Preferred Streams: No restriction on degree background. Candidates from B.E, B.Tech, B.Sc, B.Com, BBA, BCA, BA, and equivalent fields are eligible to apply.
Key Responsibilities
As a Production Agent – L1, you will be responsible for delivering high-quality customer support and issue resolution through multiple communication channels including calls and emails. The role involves technical troubleshooting, documentation, and problem-solving to ensure a seamless client experience.
Your responsibilities include:
- Responding to customer queries via phone and email in a professional and courteous manner.
- Logging and tracking queries, troubleshooting steps, and final resolution status.
- Adhering to defined SLAs to ensure timely issue resolution.
- Navigating internal knowledge bases to quickly locate relevant solutions.
- Maintaining call logs, preparing reports, and spotting trends for issue prevention.
- Identifying red flags and escalating unresolved or complex issues to supervisors.
- Supporting clients with Geographic Information Systems (GIS) and map-based queries.
- Ensuring compliance with all contractual, legal, and internal policies.
- Assisting customers in understanding product features and guiding them step-by-step.
Required Skills
- Strong verbal and written communication skills.
- Basic understanding of Geographic Information Systems (Maps).
- Familiarity with customer support tools and ticketing platforms (training will be provided).
- Quick learning attitude and a strong sense of responsibility.
- Ability to remain calm and professional under pressure.
- Good organizational and multitasking skills.
Application Process
Interested candidates can apply directly via Wipro’s official careers page or trusted job portals. The application process generally includes:
- Online Application Submission
- Fill out personal, academic, and contact information. Upload a recent resume.
- Shortlisting Based on Resume & Skills
- Online Assessment (if applicable)
- Focuses on aptitude, basic technical knowledge, and language proficiency.
- Virtual Interview
- The interview may include scenario-based questions, behavioral assessment, and HR interaction.
- Offer Letter and Onboarding
- Selected candidates will receive an offer through email and proceed with documentation and joining.
Interview Process
The interview process is designed to assess communication ability, problem-solving skills, customer orientation, and cultural fit. The rounds may include:
- Communication Assessment
- Technical/Functional Round
- HR Interview
Make sure to prepare with real-world customer service scenarios, basic map-reading or GIS understanding, and general problem-solving questions.
Benefits and Perks
Working at Wipro comes with several advantages:
- Competitive Salary Package
- Health Insurance and Wellness Benefits
- Access to Wipro’s Learning Portals
- Paid Time Off and Holidays
- Employee Assistance Programs
- Exposure to International Clients
- Structured Career Development and Growth Paths
Application Link: Click Here
Important Note
This job update is for informational purposes only. All candidates are strongly advised to visit the official Wipro Careers portal to verify the job details, eligibility, and application instructions. Wipro does not charge any fees at any stage of the hiring process.
Conclusion
The Production Agent – L1 role at Wipro offers a fantastic opportunity for fresh graduates to start their careers in IT services. With structured training, real-time problem-solving, and direct client interaction, this role is perfect for candidates who want to gain industry experience and grow within a global organization. If you’re passionate about customer service, love problem-solving, and want to work in a professional environment, apply today and take your first step towards a rewarding career with Wipro.