Job Title: Customer Service Analyst 1 – Support

Company: Oracle

Location: Bengaluru, Karnataka, India

Experience Level: 0 to 2+ years (Freshers & Experienced can apply)

Employment Type: Full-time, Regular Employee

Role: Individual Contributor (IC1)

Languages Required: English

Job Overview

Oracle, a global leader in cloud solutions, is hiring a Customer Service Analyst 1 – Support to provide post-sales support and solutions to customers. This role focuses on resolving non-technical and technical customer inquiries regarding Oracle’s Electronic Support Services.

As a primary contact for customers, you will act as a bridge between Oracle’s support teams and clients, ensuring their concerns are addressed effectively. You will work under moderate guidance from Senior Client Relations Analysts and Management, making it an excellent opportunity for individuals looking to develop expertise in customer service, technical troubleshooting, and support solutions.

This role requires excellent communication skills, problem-solving abilities, and a customer-first approach. It is open to candidates with 0 to 2+ years of experience, making it ideal for freshers and professionals looking to build a career in customer support.

Key Responsibilities

1. Customer Support & Troubleshooting

• Provide post-sales support to Oracle customers through phone and electronic communication.
• Address non-technical customer inquiries and provide effective solutions.
• Assist customers with technical troubleshooting related to Oracle’s Electronic Support Services.
• Resolve issues in real-time and follow up on complex matters requiring additional support.

2. Customer Relationship Management

• Act as a liaison between customers and internal Oracle teams for issue resolution.
• Advocate for customer needs and provide insights to improve service quality.
• Maintain accurate records of customer interactions and support requests.
• Assist in customer escalations to ensure quick and effective problem resolution.

3. Collaboration & Continuous Improvement

• Work under moderate guidance from senior analysts and management to enhance customer experience.
• Stay updated on Oracle products, services, and troubleshooting techniques.
• Identify areas of service improvement and recommend solutions.
• Participate in team meetings to share insights and best practices.

Required Skills & Qualifications

Mandatory Skills:

To be successful in this role, you should possess:

• Strong communication skills (verbal & written) in English.
• Ability to analyze and troubleshoot customer issues effectively.
• Basic understanding of SQL (Structured Query Language).
• Knowledge of Change Management and Configuration Management.
• Ability to handle multiple queries efficiently in a fast-paced environment.
• Customer-oriented mindset with strong problem-solving abilities.

Preferred Skills:

While not mandatory, the following skills will be an added advantage:

• Prior experience in customer support or technical troubleshooting.
• Knowledge of Healthcare Technology and its applications in cloud solutions.
• Familiarity with Oracle support systems.
• Strong logical and analytical reasoning skills.

Why Join Oracle?

Oracle is a pioneer in cloud computing and enterprise technology, offering employees a dynamic and growth-driven environment. Here’s why you should consider this opportunity:

1. Career Growth & Learning

• Be part of a global technology leader with 40+ years of innovation.
• Gain hands-on experience in customer service and technical support.
• Develop problem-solving, troubleshooting, and customer management skills.

2. Employee Benefits & Work Culture

• Competitive salary & benefits package with performance incentives.
• Flexible medical, life insurance, and retirement plans for employee well-being.
• Opportunities for career progression within Oracle’s global network.
• A supportive and diverse work culture that values employee contributions.

3. Work-Life Balance & Inclusion

• Oracle promotes diversity and inclusivity, ensuring equal growth opportunities for all employees.
• Employees are encouraged to participate in volunteer programs to give back to the community.
• The company ensures accessibility assistance for candidates with disabilities.

How to Apply?

Oracle is looking for talented professionals to join their customer support team. If you have the required qualifications and skills, apply now to kickstart your career with Oracle.

Application Process:

1. Visit Oracle’s official career portal and submit your application.
2. Ensure your resume highlights relevant skills and experience.
3. Shortlisted candidates will be contacted for further assessment and interview rounds.
   

To Apply: Click here

Important Notes

This job post is for informational purposes only. Candidates should verify details and confirm eligibility before applying.