Company: Infosys BPM
Role: Customer Care Executive/Senior Customer Care Executive
Experience: 0 – 3 years
Salary: Upto 3 LPA
Location: Bengaluru (Electronic City)
Employment Type: Full-Time, Permanent
Industry: BPM/BPO
Job Description
Infosys BPM is hiring for Customer Care Executive/Senior Customer Care Executive roles at its Bangalore (Electronic City) office. This is a fantastic opportunity to work with a globally renowned company known for its exceptional customer service and career growth opportunities.
As a Customer Care Executive, you will provide voice-based support to international customers, ensuring customer satisfaction and handling inquiries professionally.
Roles & Responsibilities
- Handle customer queries, problems, and complaints through phone calls.
- Provide excellent customer support for international customers.
- Document customer interactions for review and follow-up.
- Resolve customer issues effectively and ensure satisfaction.
- Guide customers on how to utilize company services efficiently.
- Maintain accurate records in the customer database.
- Recognize and escalate complaints requiring supervisor intervention.
Job Requirements & Skills
- Strong communication skills in English (multiple languages are a plus).
- Excellent problem-solving abilities and customer service skills.
- Familiarity with computers and telephone systems.
- Ability to handle challenging customer situations with patience.
- Willingness to work in rotational shifts, including nights, weekends, and holidays.
Preferred: Experience in an international BPO voice process.
Perks & Benefits
- Competitive salary and incentives.
- Faster career progression and growth opportunities.
- Work with a leading global BPM company.
How to Apply?
Interested candidates can apply now by clicking the link below:
Apply Here: Click to Apply
Final Thoughts
This is a great opportunity for freshers and experienced professionals looking to build a career in customer service and support with a reputed company like Infosys BPM. If you have strong communication skills and a passion for customer service, don’t miss this chance.
Apply today and take your career to the next level.