Canonical Hiring 2025 | Software Support Engineer | Hyderabad
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Are you passionate about Linux and open-source technologies? Canonical, the company behind Ubuntu, is actively hiring for the position of Software Support Engineer. This role offers a remarkable opportunity to work with one of the most respected names in open-source software, with the flexibility of remote work and a competitive salary of up to ₹15 LPA.
Whether you’re a recent graduate or someone with up to two years of experience, this role could be your gateway to a global tech career.
Job Overview
- Company: Canonical
- Position: Software Support Engineer
- Location: Remote (Asia Pacific) or Office-based (Hyderabad, India)
- Experience Required: 0 to 2 Years
- Salary Offered: Up to ₹15 LPA (depending on experience and qualifications)
- Eligible Batches: 2020 to 2024
- Qualification: Any Graduate (Computer Science, IT, or STEM preferred)
- Employment Type: Full-time
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About Canonical
Canonical is the creator of Ubuntu and a recognized leader in open-source software solutions. Their work powers cloud platforms, artificial intelligence applications, IoT deployments, and data infrastructure across industries. With a distributed workforce of over 1200 professionals in more than 75 countries, Canonical promotes flexibility, innovation, and international collaboration.
The company partners with leading global enterprises and public cloud providers and offers a remote-first culture with periodic international meetups to align on strategy and vision.
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Role and Responsibilities
As a Software Support Engineer, you will support Canonical’s enterprise customers by resolving technical challenges related to open-source technologies. This includes:
- Handling critical customer support requests involving Ubuntu, Kubernetes, OpenStack, Ceph, and other open-source platforms
- Troubleshooting across infrastructure layers including bare metal, virtualization, storage, networking, and containers
- Contributing bug fixes and working closely with upstream developers and open-source communities
- Collaborating with Canonical’s engineering, field, and product teams
- Creating clear documentation and participating in regular process improvement discussions
- Attending global team meetups (up to 10% travel annually)
This position allows you to solve meaningful problems while contributing to the open-source ecosystem on a global scale.
Required Skills and Qualifications
- Strong academic background (Computer Science or related fields preferred)
- Basic to intermediate knowledge of Linux systems (especially Ubuntu)
- Programming skills in at least one language: Python, Go, C, or C++
- Understanding of open-source technologies and distributed systems
- Analytical mindset and strong problem-solving abilities
- Effective communication and collaboration skills
- Willingness to travel internationally for team meetings up to four times a year
Preferred (Nice-to-Have) Skills
- Familiarity with Kubernetes, Docker, LXC/LXD, Ceph, or OpenStack
- Exposure to version control tools, package management, and cloud infrastructure
- Interest in contributing to upstream communities
- Previous internship or support experience in open-source projects or Linux-based environments
Application Process
To apply, follow these steps:
- Visit Canonical’s official careers page.
- Locate the “Software Support Engineer” role.
- Complete the online application and attach your latest resume.
- Wait for communication from the hiring team.
Ensure that your resume highlights relevant experience and technical skills. Applications are reviewed on a rolling basis.
Interview Process
Canonical follows a multi-stage interview process designed to evaluate both your technical abilities and cultural fit. Here’s a general outline:
- Resume Screening – Based on qualifications and relevant experience
- Initial HR Call – Basic background check and career goals discussion
- Technical Interview – Evaluation of your knowledge in Linux, debugging, and code logic
- Team Fit Round – Cultural and behavioral interview
- Final Decision and Offer Letter – Successful candidates will receive an offer from the official Canonical team
The process is fully virtual and usually completed within two to three weeks.
Perks and Benefits
Canonical offers competitive compensation and a wide array of benefits that make it a great place to build your career:
- Base salary up to ₹15 LPA
- Performance-based annual bonuses
- $2,000 yearly budget for personal learning and development
- Remote-first working environment
- Annual paid leaves and holidays
- Maternity and paternity benefits
- Travel opportunities to international team meetings and events
- Employee assistance and wellness programs
- Global recognition rewards for outstanding contributions
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Important Note
This job post is intended for informational purposes only. Canonical does not charge any fees at any stage of the hiring process. All offer letters and official communication will be made through legitimate channels. Please verify job postings and application processes via Canonical’s official careers page.
Final Thoughts
If you are enthusiastic about Linux, passionate about solving technical challenges, and want to work with a globally recognized tech company, this is your opportunity. Canonical not only gives you the chance to work with cutting-edge technologies but also supports your professional growth through learning opportunities, global exposure, and collaboration with some of the best minds in the industry.