Capgemini Exceller Hiring 2025 – Contact Support Group (CSG)
Table of Contents
Capgemini, one of the world’s leading technology consulting and professional services companies, has officially announced its Exceller Hiring Drive 2025 for the Contact Support Group (CSG) role. This opportunity is exclusively open for fresh graduates and diploma holders from the 2025 batch who aspire to build their career in IT support, service delivery, and customer interaction.
With an annual salary package of ₹3.25 LPA, Capgemini’s CSG hiring is an ideal gateway for young professionals seeking a global corporate experience in a fast-paced, learning-driven environment.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation, with a presence in over 50 countries and a workforce exceeding 350,000 professionals. The company focuses on innovation through cloud, data, AI, and engineering solutions, enabling clients to navigate the digital transformation journey effectively.
At Capgemini, employees are encouraged to learn continuously, think creatively, and contribute to solutions that impact businesses worldwide.
Role Overview – Contact Support Group (CSG)
Role: CSG IT Enablers – Contact Support Group
Location: Noida, India
Experience: Freshers (0 Years)
Batch: 2025 Pass-Outs Only
Qualification: Any 3-year graduate or diploma holder
Salary: ₹3.25 LPA
Application Deadline: 31 October 2025 (11:59 PM)
About the Department – CSG (Contact Support Group)
The Contact Support Group (CSG) is a crucial part of Capgemini’s Cloud and Infrastructure Services (CIS) division. It acts as the first line of defense for IT infrastructure management, focusing on incident resolution, service request management, and customer experience optimization.
CSG professionals handle IT issues through multiple channels including voice, email, chat, and AI-based bots (like CHIP), ensuring seamless customer experiences for Capgemini’s global clients.
You will be part of a team that leverages automation, analytics, and artificial intelligence to proactively resolve issues and improve client satisfaction.
Key Responsibilities
As a CSG Associate, your daily tasks will include:
- Customer Support: Provide prompt technical assistance through calls, chat, and emails.
- Incident Resolution: Identify, prioritize, and resolve IT-related issues efficiently.
- Ticket Management: Manage ticket lifecycles using service desk tools—track open, on-hold, and resolved tickets.
- Knowledge Management: Maintain and update internal knowledge bases for faster issue resolution.
- AI-BOT Collaboration: Use Capgemini’s intelligent chatbot CHIP to automate repetitive tasks and improve response time.
- Customer Experience: Engage with clients professionally, ensuring courteous, empathetic, and effective communication.
- Service Reporting: Use data-driven insights to enhance operational performance and service quality.
This role provides exposure to various industries such as Telecommunications, Healthcare, Financial Services, and Technology, offering a broad understanding of client requirements and IT support operations.
Eligibility Criteria
To be eligible for the Capgemini Exceller CSG 2025 hiring drive, candidates must meet the following criteria:
- Education: Any 3-year undergraduate degree (like BCA, BSc, BBA, BCom, BA) or a 3-year diploma in any discipline.
- Batch: 2025 graduates only.
- Skills:
- Strong verbal and written communication skills.
- Basic computer knowledge and technical troubleshooting skills.
- Ability to multitask and remain calm under pressure.
- Willingness to work in 24×7 rotational shifts.
- Flexibility to relocate across India if required.
- Mandatory Requirement:
- An active DigiLocker account.
- A valid mobile number linked to Aadhaar for verification during application.
Salary and Compensation
- CTC: ₹3.25 LPA
- Fixed Pay: ₹3.00 LPA
- One-Time Incentive: ₹25,000 upon joining
- Additional Benefits:
- Performance bonuses based on KPIs and targets.
- Medical and insurance coverage.
- Shift allowances for night hours.
- Paid leaves and wellness programs.
Capgemini ensures fair compensation and career growth opportunities aligned with industry standards.
Application Process
- The job is listed on the Superset platform (an end-to-end campus/firm hiring portal).
- Visit Superset (app.joinsuperset.com) and create or login to your account.
- Search for “Capgemini Exceller – Contact Support Group (CSG) 2025 Graduates”.
- Fill in the application form: personal details, academic details, upload latest CV/resume and supporting documents (DigiLocker linkage may be required).
- Submit the application before the deadline (e.g., 31 October 2025 @ 11:59 PM for this posting).
- Await short-listing. Short-listed candidates will receive an invite to the selection process.
Selection Process
The hiring process at Capgemini Exceller includes the following stages:
- Online Assessment:
- Tests communication, logical reasoning, and basic technical aptitude.
- Technical Interview (if applicable):
- Focuses on understanding of IT fundamentals and problem-solving ability.
- HR Interview:
- Assesses communication, adaptability, and willingness to work in shifts or relocate.
Selected candidates will receive their offer letters via official Capgemini communication channels.
Employee Benefits and Growth Opportunities
Capgemini offers a vibrant, inclusive work culture that promotes diversity, learning, and personal development.
Key Benefits Include:
- Global exposure through international projects.
- Continuous upskilling via Capgemini University and LinkedIn Learning.
- Health and wellness benefits, including mental health support.
- Opportunity to transition into advanced IT roles after experience.
- Rewards for high performance and innovation.
Resume Tips for Freshers
A strong resume is your ticket to getting shortlisted. Here’s how to make yours stand out:
- Keep it concise – 1-page resume with clear formatting.
- Highlight customer service or technical exposure, even through internships or college projects.
- Add soft skills like communication, teamwork, and adaptability.
- List technical skills – MS Office, basic networking, or ticketing tools if known.
- Include certifications or online courses to showcase initiative.
Recommended Courses
To enhance your chances of selection and career growth, consider completing short courses such as:
- ITIL Foundation Course (Understanding IT service management)
- Customer Support Fundamentals – Coursera or Udemy
- Basic Networking & Troubleshooting – Cisco Networking Academy
- Communication Skills Masterclass – LinkedIn Learning
These certifications help build credibility and show recruiters that you’re job-ready.
Important Note
This job update is for informational purposes only. All candidates are advised to visit the superset portal to confirm eligibility, deadlines, and application details before applying.
Application Link: Click Here
Conclusion
The Capgemini Exceller Hiring 2025 for Contact Support Group (CSG) is a great opportunity for fresh graduates and diploma holders looking to begin their career in IT and customer support. With structured training, a strong learning culture, and global exposure, this role lays a solid foundation for a successful career in technology and service management.