Capgemini Off Campus Hiring 2025 – Contact Support Group (CSG) | Freshers | Apply Now
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If you are a 2025 graduate seeking to launch your career in one of the world’s leading technology and consulting firms, this opportunity from Capgemini could be the perfect start. The company is currently hiring freshers for the Contact Support Group (CSG) under the Capgemini Exceller Program in Noida. This position offers not just a chance to work with global clients but also to develop technical and professional expertise in IT infrastructure management and customer experience.
Here’s everything you need to know about this exciting off-campus drive — from salary and educational qualifications to the interview process, resume tips, and application steps.
Overview of the Role
Position: Contact Support Group (CSG)
Experience: Freshers (0 years)
Education: Any 3-Year Degree or Diploma (2025 batch)
Location: Noida, India
Salary: ₹3.25 LPA (₹3 LPA fixed + ₹25,000 one-time joining incentive)
Last Date to Apply: 15 October 2025 (11:59 PM)
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation. With over 350,000 employees in more than 50 countries, it is known for its inclusive work culture, strong learning ecosystem, and emphasis on innovation. The Contact Support Group (CSG) team operates under Capgemini’s Cloud and Infrastructure Services (CIS) division, focusing on IT support, customer service, and technical troubleshooting for global clients.
Job Description
The Contact Support Group (CSG) plays a critical role in handling IT infrastructure incidents and managing service requests across multiple digital channels — including email, chat, phone, self-service portals, and AI-based bots. As a CSG professional, your responsibility will be to ensure a smooth customer experience through prompt problem resolution and efficient communication.
Key Responsibilities:
- Deliver high-quality customer service and technical support through voice, chat, or email.
- Handle IT-related issues such as password resets, account unlocks, or network connectivity problems.
- Prioritize and manage service tickets, ensuring proper categorization and timely resolution.
- Work with AI tools like CHIP, Capgemini’s intelligent bot, to streamline customer queries.
- Track and document all support interactions for quality and performance analysis.
- Participate in knowledge management by contributing solutions and improving the internal database.
- Collaborate with global teams across Telecom, BFSI, Healthcare, and Technology sectors.
- Maintain professionalism, empathy, and active communication in every customer interaction.
Eligibility Criteria
- Candidates must have completed any 3-year degree or diploma (from recognized institutions) in 2025.
- Applicants should have an active DigiLocker account and a mobile number linked to their Aadhaar card at the time of application.
- Strong English communication skills — both written and spoken — are mandatory.
- Must be willing to relocate to Noida and work in 24/7 rotational shifts (including night shifts).
- Basic understanding of computers, internet troubleshooting, and MS Office tools is desirable.
Salary Details
- Total CTC: ₹3.25 LPA
- Fixed Pay: ₹3.00 LPA
- One-Time Joining Bonus: ₹25,000
- Additional benefits include health insurance, paid leaves, and access to employee learning programs through Capgemini University.
Application Process
Step-by-step application guide:
- Visit the superset Portal or click on the Apply Link below.
- Search for “Contact Support Group (CSG) – Capgemini Exceller – Noida.”
- Click on “Apply Now.”
- Create a Capgemini account or log in if you already have one.
- Fill in all the details carefully — make sure your name and date of birth match your Aadhaar details.
- Upload your resume and supporting documents (ID proof, marksheets, etc.).
- Review and submit your application.
- You can track your status under the “My Applications” section on the portal.
Interview Process
Capgemini’s off-campus hiring typically follows a structured selection process that assesses both technical and communication abilities.
1. Online Assessment:
- Basic aptitude (logical reasoning, quantitative, and verbal ability).
- Communication and grammar test.
- Technical basics (computer fundamentals, ticket handling, customer support).
2. Technical Interview:
- Questions on troubleshooting, ticketing systems, basic networking, and scenario-based customer handling.
- Understanding of ITIL processes or service desk functions may be tested.
3. HR Interview:
- Focuses on behavioral skills, adaptability to shifts, and willingness to relocate.
- Be ready to explain your strengths, teamwork, and motivation to join Capgemini.
Employee Benefits
Working with Capgemini provides a range of professional and personal growth opportunities, including:
- Competitive salary and incentives.
- Comprehensive health insurance and wellness programs.
- Access to Capgemini Learning & Development platforms.
- Mentorship programs for skill enhancement.
- Opportunity to work with international clients and modern cloud tools.
- Inclusive and diverse work culture promoting gender equality.
Resume Tips
A well-structured resume can make a big difference in shortlisting. Here’s what to include:
- A clear, concise career objective showing your interest in IT support or customer service.
- Academic details with CGPA or percentage.
- Projects, internships, or part-time experience that involved problem-solving or communication.
- Skills such as Microsoft Office, networking basics, and troubleshooting.
- Mention certifications (if any) related to customer service, ITIL, or communication.
- Proofread thoroughly to avoid any grammatical or formatting errors.
Recommended Courses
To boost your profile, you can take up short online courses related to this role:
- ITIL Foundation Course (Udemy or Coursera) – for understanding service management.
- Effective Communication Skills (LinkedIn Learning).
- Customer Relationship Management Basics (Coursera).
- Technical Support Fundamentals (Google Career Certificates).
These certifications can add extra value to your resume and help you perform better in assessments and interviews.
Career Growth
This role provides a strong foundation to grow into:
- Senior Support Analyst
- Service Delivery Coordinator
- IT Infrastructure Engineer
- Customer Success Manager
With experience and certifications, you can transition into cloud support, IT operations, or cybersecurity roles within Capgemini or other top IT firms.
Important Note
This job update is for informational purposes only. Candidates are advised to visit the superset portal to confirm details, eligibility, and application process. Do not apply through third-party job portals or unauthorized links.
Application Link: Click here
Final Words
The Capgemini CSG Off-Campus Hiring 2025 offers an excellent entry point for freshers to start their corporate journey in the IT industry. With a decent salary package, professional training, and the opportunity to work in a global environment, it’s an ideal beginning for those aspiring to build a long-term career in IT support and cloud infrastructure.