About Genpact:

Genpact is a global professional services and solutions firm known for delivering transformational outcomes to some of the world’s most prominent companies, including those in the Fortune Global 500. With over 125,000 employees across 30+ countries, Genpact thrives on innovation, digital operations, AI-driven solutions, and a commitment to building a better world for people.

As part of its continuous hiring initiative, Genpact is inviting applications for the role of Technical Associate – Service Desk L1 for its Hyderabad office. This role is a great starting point for recent graduates and young professionals who are eager to launch a career in IT and technical support.

Role Overview:

• Job Title: Technical Associate – Service Desk L1
• Job Location: Hyderabad, India
• Job ID: ITO092126
• Experience Required: 0 – 2 Years
• Employment Type: Full-Time
• Work Mode: Office-based (Rotational shifts applicable)
• Salary Range: ₹3 LPA to ₹6 LPA (Expected based on experience and skillset)

Eligibility Criteria:

• Educational Qualification:
  Any Graduate from the following backgrounds is eligible to apply:
  • B.Tech / MBA / MSc / MCA
  • B.Com / BSc / BBA / BA / BCA
• Eligible Batches: 2021, 2022, 2023, 2024, and 2025
• Experience: Freshers and candidates with up to 2 years of experience

This broad eligibility makes it a suitable opportunity for many students and professionals looking to break into the tech domain.

Job Responsibilities:

As a Technical Associate – Service Desk L1, your key duties will include:

• Provisioning and de-provisioning Active Directory (AD) user accounts across multiple domains.
• Managing security groups and service accounts in AD.
• Setting up and managing email accounts on Microsoft O365 and ensuring synchronization with AD.
• Monitoring and ensuring 24/7/365 availability of IT systems, applications, and infrastructure.
• Working within ITIL guidelines to handle service requests, incidents, and changes.
• Performing technical support tasks using platforms like ServiceNow or Salesforce.
• Running reports using AD and documenting issue resolutions for use by the wider service desk team.
• Supporting end-users in resolving hardware/software and access-related issues.
• Effectively communicating technical issues in a non-technical manner to users.
• Collaborating with internal teams to maintain IT security, uptime, and user satisfaction.

Skills and Technical Requirements:

While Genpact welcomes graduates from diverse streams, preference will be given to candidates who possess:

• A basic understanding of Active Directory, O365, and Networking fundamentals.
• Familiarity with service desk concepts, request/ticket management, and escalation protocols.
• Working knowledge of IT asset management, end-user device support (PCs/laptops), and ticketing tools like ServiceNow.
• Effective problem-solving and analytical thinking.
• Strong verbal and written English communication skills.
• Willingness to work in rotational shifts, including night shifts as per business needs.

Application Process:

1. Step 1: Online Application
   Visit Genpact Careers or apply through trusted job portals. Ensure your resume is updated with technical skills and correct academic history.
2. Step 2: Screening
   Shortlisted candidates will be contacted via email for the next steps.
3. Step 3: Online Assessment (Optional)
   Depending on volume, candidates may be assessed via an aptitude or technical screening test.
4. Step 4: Technical Interview
   Focused on technical skills such as AD, O365, basic networking, and scenario-based troubleshooting questions.
5. Step 5: HR Interview
   Discuss expectations, shift availability, and cultural fit.
6. Step 6: Final Offer & Onboarding
   Successful candidates will receive an offer and begin the onboarding process.

Employee Benefits:

• Competitive salary with shift allowances (if applicable)
• Medical and health insurance
• Paid leaves and wellness support
• Professional development and training programs
• Global exposure and growth opportunities
• Performance bonuses (based on business unit and policies)
• Supportive and inclusive work culture

Why Join Genpact?

Genpact’s Service Desk role is ideal for those wanting to begin their career in tech and gradually move toward roles like System Administrator, Network Engineer, or IT Analyst. With structured training, continuous feedback, and a robust internal growth ecosystem, Genpact empowers you to advance your career from Day 1.

Application Link: Click Here

Important Note:

This job post is for informational purposes only. All applicants are advised to apply only through official channels. Genpact does not charge any fees for job applications or interviews. Be cautious of scams requesting payment for job confirmations, starter kits, or equipment.

Application Deadline: 26th July 2025, 11:59 PM
Location: Hyderabad, India
Job Category: Consulting / IT Services