Company: Infosys BPM
Role: Process Executive (Customer Support & Service Desk – Voice Process)
Experience: 0-1 Years (Freshers Eligible)
Education: Any Graduate
Salary: INR 3-4 LPA (Expected)
Job Location: Bangalore, Pune, Mysore
Employment Type: Full-time, Permanent
Work Mode: Work from Office (WFO)
Openings: 500
Job Description:
Infosys BPM is currently hiring freshers for the position of Process Executive in the Customer Support & Service Desk Voice Process. This role is ideal for candidates who have strong communication skills and the ability to troubleshoot and resolve technical issues effectively.
Roles & Responsibilities:
- Provide first-level resolution to customer inquiries and issues.
- Handle customer calls, chats, and emails professionally and empathetically.
- Diagnose and troubleshoot technical issues, escalating complex problems when required.
- Utilize ticketing tools like ServiceNow, Remedy, and Control M for issue tracking.
- Support customers with VPN, drivers, Microsoft O365, Active Directory, and other IT-related concerns.
- Offer general support for operating systems, networking, and cloud computing.
- Ensure customer satisfaction by delivering high-quality service and resolving queries efficiently.
- Work collaboratively with internal teams to provide timely solutions.
- Maintain accurate records of customer interactions in the service management system.
- Stay updated on industry trends and company products to provide relevant information.
Educational Qualifications:
- Any graduate from a recognized university (Bachelor’s Degree in any discipline).
- Additional certifications in customer service, IT support, or related fields are preferred but not mandatory.
Preferred Skills & Requirements:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to handle customer objections and concerns professionally.
- Quick learning and adaptability to new processes and technologies.
- Must be comfortable working in US shift timings.
- Willing to work in a 24×7 environment with rotational shifts.
- 100% Work from Office (No hybrid or remote option).
Interview Process:
The selection process at Infosys for the Process Executive role includes the following stages:
- Online Application: Submit your resume and required details.
- Aptitude Test: Covers logical reasoning, verbal ability, and basic IT knowledge.
- Technical Interview: Basic technical assessment related to IT support, networking, and troubleshooting.
- HR Interview: Final discussion covering communication skills, work ethics, and job expectations.
Candidates must be prepared for multiple interview rounds, ensuring their skills align with the job requirements.
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Job Benefits:
- Competitive salary package with performance-based incentives.
- Comprehensive training programs to enhance technical and customer service skills.
- Health insurance and wellness programs.
- Paid leaves and holiday benefits.
- Opportunities for career growth within Infosys BPM.
- Dynamic and inclusive work environment.
Important Note:
- The above job posting is for informational purposes only.
- Ensure you apply only through official Infosys channels to avoid fraudulent activities.
Apply now and start your career with Infosys BPM