Company: Tech Mahindra
Role: Chat/Voice/Email Support Associate
Experience: 0-5 Years
Education: Any Graduate
Salary: ₹3LPA (Expected)
Location: Across India
About Tech Mahindra
Tech Mahindra is a global leader in digital transformation, IT services, and business process outsourcing. As part of the Mahindra Group, it operates in over 90 countries and serves leading enterprises in telecom, banking, healthcare, retail, and other industries. With a strong workforce of over 150,000 professionals, Tech Mahindra provides innovative digital solutions and customer support services to clients worldwide.
The company is known for its cutting-edge technologies, customer-centric approach, and commitment to creating a digitally connected world. If you are looking for an exciting career in customer support and want to work with a reputed multinational company, this opportunity is perfect for you.
Why Work at Tech Mahindra?
Tech Mahindra offers a dynamic work environment where employees are encouraged to innovate, learn, and grow. Here are some key reasons why this role is a great opportunity:
- Flexible Work Locations: The job is available across multiple locations in India, with options for remote work depending on business requirements.
- Career Growth: The company provides excellent training and career advancement opportunities for employees at all levels.
- International Exposure: Work with global clients and handle customer queries across various industries.
- Supportive Work Culture: Tech Mahindra promotes a collaborative and diverse workplace, encouraging employees to enhance their skills and knowledge.
- Competitive Salary and Benefits: Employees receive a good salary package along with other incentives and perks.
About the Role – Chat/Voice/Email Support Associate
Tech Mahindra is hiring for its customer support division, offering roles in chat, voice, and email support. As a Support Associate, your primary responsibility will be to assist customers with their inquiries, troubleshoot issues, and provide effective resolutions through chat, voice calls, or email interactions.
This role is suitable for freshers as well as candidates with up to five years of experience. If you have good communication skills, a problem-solving mindset, and a passion for delivering excellent customer service, this position is ideal for you.
Key Responsibilities
- Customer Interaction: Engage with customers through chat, voice, or email to address their concerns and resolve queries.
- Issue Resolution: Provide prompt and effective solutions to customer problems while maintaining high service quality.
- Adherence to Guidelines: Follow the company’s service policies and procedures to ensure a smooth customer experience.
- Data Security: Handle customer information responsibly, ensuring privacy and confidentiality.
- Team Collaboration: Work closely with internal teams to resolve complex issues efficiently.
- Quality Assurance: Maintain service standards by adhering to performance metrics such as response time and customer satisfaction scores.
Who Can Apply?
Tech Mahindra is looking for candidates who can handle customer interactions professionally and deliver a seamless experience. The ideal candidate should meet the following criteria:
- Educational Qualification: Any graduate (10+2+3) from a recognized university.
- Experience: 0-5 years of experience in customer support or related roles. Freshers are welcome to apply.
- Communication Skills: Strong verbal and written communication in English and Hindi. Additional regional language skills will be an advantage.
- Customer Service Orientation: Ability to handle customer queries with patience, empathy, and a problem-solving approach.
- Technical Skills: Basic knowledge of computers, email handling, and chat platforms.
- Flexibility: Willingness to work in rotational shifts, including night shifts if required.
- Team Player: Ability to work collaboratively with colleagues and take feedback positively.
Perks & Benefits at Tech Mahindra
Tech Mahindra offers one of the best employee benefits packages in the industry, ensuring a rewarding and comfortable work experience.
1. Competitive Salary & Incentives
- Attractive salary package ranging from ₹3-5LPA.
- Additional incentives based on performance and customer satisfaction.
2. Health & Wellness Benefits
- Medical insurance coverage for employees and their families.
- Health and wellness programs to promote employee well-being.
3. Learning & Career Growth
- Training programs to enhance customer handling skills.
- Opportunities for promotion and career progression within the company.
4. Work-Life Balance
- Rotational shifts with proper work schedules.
- Support for maintaining a healthy work-life balance.
5. Employee Support & Recognition
- Employee Assistance Programs for professional and personal support.
- Rewards and recognition programs to appreciate top performers.
Why You Should Apply
If you are looking for a stable job in a leading multinational company, this is the perfect opportunity for you. Here’s why:
- Industry-Leading Organization: Work with one of India’s top IT and business process outsourcing companies.
- Career Advancement: Gain hands-on experience in customer support and grow within the company.
- Professional Work Environment: Be part of a dynamic team that values innovation and collaboration.
- Exciting Benefits: Enjoy a competitive salary, health insurance, and career development programs.
How to Apply?
Applications are open for a limited time. Click on the link below and apply before the deadline.
Important Notes
- This role is open to both freshers and experienced professionals (0-5 years).
- Applicants should have good communication skills in English.
- Selection will be based on the company’s hiring process, including interviews and assessments.
- The application link may expire soon, so apply as soon as possible.
Start your career with Tech Mahindra and be part of a global leader in customer support and digital services.