Job Title: Customer Support Representative (E-commerce Chat Blended Process)
Company: Tech Mahindra
Experience Level: 0 – 5 years (Freshers & Experienced both can apply)
Employment Type: Full-time, Permanent, Work-from-Office
Salary Range: ₹2 – ₹2.25 LPA (₹15,500 – ₹16,400 per month)
Interview Date & Venue:
- Date: 7th March – 16th March
- Time: 11:00 AM – 5:30 PM
- Venue: Tech Mahindra, DLF 2, Tower B, 3rd Floor, Rajarhat, Kolkata – 700156 (Opposite Geetanjali)
Application Process:
Walk-in interviews are being conducted for this role. Interested candidates can apply online or connect with HR via WhatsApp.
Job Overview
Tech Mahindra is hiring Customer Support Representatives (CSR) for its E-commerce Chat Blended Process at the Kolkata office. This is a full-time, permanent position with a fixed salary and career growth opportunities.
As a CSR, you will be responsible for resolving customer queries via chat and calls (if required), ensuring customer satisfaction in the e-commerce domain.
This role requires good communication skills in English and Hindi, strong logical abilities, and a customer-focused mindset. Freshers and experienced candidates with at least six months of customer care experience are encouraged to apply.
Key Responsibilities
1. Customer Query Resolution
- Handle customer queries via chat and calls (if required).
- Provide accurate and timely resolutions to customer issues.
- Ensure high customer satisfaction through professional interaction.
2. Communication & Problem-Solving
- Use excellent verbal communication skills in English and Hindi.
- Show strong logical reasoning skills to answer e-commerce-related questions.
- Maintain a polite and customer-friendly approach.
3. Adherence to Shift & Work Requirements
- Work in a 24/7 rotational shift environment.
- Be available for 9-hour shifts (8-hour work + 1-hour break).
- Six-day work week with rotational week-offs.
- No planned leaves for the first three months after joining.
4. Performance & Accuracy
- Maintain a typing speed of at least 30 words per minute (WPM) with 90% accuracy.
- Follow company protocols for handling customer interactions efficiently.
- Meet performance metrics set by the Operations and Client Teams.
Required Skills & Qualifications
Mandatory Skills:
- Minimum Qualification: High School Pass (12th Grade) or above.
- Communication Skills: Excellent verbal communication in English and Hindi.
- Typing Skills: Minimum 30 WPM with 90% accuracy.
- Logical Reasoning: Ability to handle customer queries related to e-commerce scenarios.
- Shift Flexibility: Willing to work 24/7 shifts with rotational week-offs.
Preferred Skills:
- Prior experience in customer service (minimum six months in chat or blended process preferred).
- Strong customer orientation and problem-solving abilities.
- Experience in a BPO or e-commerce chat support role is a plus.
Interview Process
The interview process consists of five rounds, focusing on communication skills, typing ability, and customer service mindset:
- HR Round: Basic communication and suitability check.
- Typing Test: Assessing speed and accuracy.
- Operations (OPS) Round: Evaluating logical reasoning and problem-solving skills.
- PMAP Round: Internal process assessment.
- Client Round (Video Call): Final approval from the client.
Salary & Benefits
Salary Structure:
- Freshers: ₹15,500 per month
- Candidates with 6+ months of experience: ₹16,400 per month
- 100% fixed salary (No variable pay deductions)
Employee Benefits:
- Pick-up and drop facility for odd shifts.
- Fixed salary with permanent hiring.
- Growth opportunities in the BPO and e-commerce industry.
- A dynamic and supportive work environment.
Required Documents for Interview
Candidates must bring the following documents for the interview process:
- Education Certificates (Mark Sheets for 10th, 12th, Graduation – if applicable)
- Aadhar Card (Mandatory)
- PAN Card (Mandatory)
- Experience Documents (For experienced candidates: Offer Letter, Relieving Letter & Last 3 Pay Slips)
Work Location & Environment
- Location: Tech Mahindra, DLF 2, 3rd Floor, Block B, Rajarhat, Kolkata – 700156
- Work Mode: 100% Work from Office
- Industry Type: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice (Chat Support)
Why Join Tech Mahindra?
1. Career Growth & Stability
- Join a leading global IT and BPO company with permanent employment.
- Gain hands-on experience in the e-commerce industry.
- Opportunity to grow within the company into leadership roles.
2. Fixed Salary & Work Benefits
- 100% fixed salary with additional perks.
- Pick-up and drop facilities for odd-hour shifts.
3. Supportive Work Culture
- A team-oriented environment that values employees.
- Continuous learning and development opportunities.
How to Apply?
Walk-in interviews are being conducted from 7th March – 16th March (11 AM – 5:30 PM).
Interview Location: Tech Mahindra, DLF 2, Tower B, 3rd Floor, Rajarhat, Kolkata – 700156 (Opposite Geetanjali)
Contact HR: Pameli Dey (7980814830) – Call or WhatsApp for inquiries
For more Details about Techmahindra Walk in Drive: Click Here
Important Note
This job post is for informational purposes only. Candidates should verify details and confirm eligibility before applying. Walk-ins are open for a limited time only, so apply soon to secure your interview slot.