Tech Mahindra Mass Hiring 2025 | Technical Support / Service Desk Executive
Table of Contents
Location: Across India
Experience: Freshers (0–5 Years)
Education: Any Graduate
Salary: ₹3 – ₹5 LPA (Expected)
About the Company
Tech Mahindra, a leading IT and business process outsourcing (BPO) organization, is known for offering technology-driven services and digital transformation solutions to global clients. With a strong presence in over 90 countries, Tech Mahindra continues to create exciting job opportunities for young graduates who wish to start their careers in IT, customer support, or service desk operations.
The company has now announced mass hiring for the role of Technical Support / Service Desk Executive, providing freshers a great platform to enter the IT support industry with structured growth, training, and exposure to international processes.
Job Overview
This role focuses on assisting clients and customers with technical issues related to hardware, software, or network connectivity. Candidates will act as the first point of contact for users who encounter system or application-related challenges.
Whether you are from a technical or non-technical background, this job is a great fit for those with strong communication skills, a problem-solving mindset, and the ability to learn quickly.
Key Responsibilities
- Provide technical assistance to clients through chat, email, or calls.
- Diagnose and troubleshoot software and hardware issues.
- Handle IT service requests and escalate complex issues to higher technical teams.
- Maintain detailed records of user queries and their resolution in the ticketing system.
- Meet performance metrics like response time, ticket resolution rate, and customer satisfaction.
- Assist customers in understanding product functionalities and resolving technical queries effectively.
- Coordinate with internal departments to ensure timely issue resolution.
- Ensure adherence to company policies, process documentation, and service quality standards.
This position involves working in rotational shifts (including night shifts) as the support services run 24/7 to cater to clients globally.
Educational Qualification
- Any Graduate (B.Tech, B.E, B.Sc, BCA, BBA, B.Com, BA, or any equivalent degree).
- Candidates with postgraduate degrees can also apply.
- Technical background is an advantage, but not mandatory.
Required Skills
To qualify for this role, candidates should demonstrate the following:
- Strong communication skills (spoken and written).
- Basic knowledge of computer systems, networking, or operating systems.
- Logical thinking and problem-solving attitude.
- Customer-centric approach and a calm personality under pressure.
- Willingness to work in rotational shifts and weekends if required.
- Ability to multitask and maintain accuracy in a fast-paced environment.
Having familiarity with tools like ServiceNow, JIRA, or remote desktop software is an added advantage.
Salary Details
The expected salary range for this position is ₹3 to ₹5 LPA, depending on educational background, experience, and location.
- Freshers: ₹3 – ₹3.5 LPA
- Experienced candidates (2–5 years): ₹4 – ₹5 LPA or higher based on skills and shift availability.
In addition, employees are eligible for:
- Performance-based incentives
- Shift allowances (especially for night shifts)
- Annual appraisals and bonuses
Application Process (via Naukri.com)
Applying through Naukri.com is simple and quick. Follow the steps below:
- Visit the official Naukri website
- Search for “Tech Mahindra Technical Support / Service Desk” in the job search bar.
- Apply filters like location, experience, and date posted for relevant results.
- Select the Tech Mahindra job listing with verified employer tag.
- Click Apply Now and log in or register on Naukri.
- Upload your updated resume and submit your application.
- Keep checking your email and Naukri notifications for interview updates.
Interview Process
Tech Mahindra follows a structured recruitment process to assess both technical and interpersonal skills. The selection process generally includes:
- Initial Screening / Communication Test
- Tests your grammar, sentence structure, and typing speed.
- May include an online assessment.
- Technical Interview
- Covers basic troubleshooting questions related to networks, operating systems, and general IT concepts.
- Common topics: DNS, IP, LAN/WAN, Windows commands, and system errors.
- HR Interview
- Evaluates your communication, attitude, and willingness to work in shifts.
- Discussion about salary, joining location, and work schedule.
If shortlisted, you’ll receive a formal offer letter via email, followed by onboarding and training sessions.
Employee Benefits
Tech Mahindra offers a host of employee benefits, such as:
- Competitive salary and incentives.
- Health and life insurance coverage.
- Paid leaves and flexible time-off policy.
- Free skill enhancement and learning platforms.
- Career development opportunities within the organization.
- Night shift allowance and cab facility (location-specific).
- Employee referral and recognition programs.
Resume Tips for Applicants
A well-structured resume can significantly improve your chances of selection. Follow these simple yet effective tips:
- Use a clean, single-page format focusing on skills and achievements.
- Mention key technical and communication skills relevant to support roles.
- Include internship or project experience (if any).
- Use keywords like “IT Support,” “Service Desk,” “Troubleshooting,” and “Customer Handling.”
- Highlight certifications or short-term courses in IT support or communication.
Recommended Courses to Boost Your Profile
While Tech Mahindra provides internal training, earning certifications can make you stand out during selection. Consider enrolling in:
- Google IT Support Professional Certificate – Ideal for beginners.
- CompTIA A+ Certification – Covers computer hardware and troubleshooting.
- Networking Basics by Cisco or Udemy – Builds networking fundamentals.
- ITIL Foundation Certification – Focuses on IT service management.
- Effective Communication & Soft Skills – Strengthens your interaction skills for customer-facing roles.
These short-term certifications not only strengthen your resume but also help you perform efficiently once you join.
Career Growth Opportunities
Tech Mahindra strongly supports career progression. After joining as a Technical Support Executive, you can move up to:
- Senior Service Desk Analyst
- Technical Team Lead
- System Administrator
- Process Trainer or Quality Analyst
- IT Infrastructure Specialist
The company encourages internal movement and provides various upskilling programs to help employees transition into more technical or managerial positions.
Why Choose Tech Mahindra
Working with Tech Mahindra offers exposure to international clients, cutting-edge tools, and real-world technical challenges. It’s an excellent starting point for freshers aiming to build a long-term career in IT support, cloud, or service management.
The company’s culture of learning, innovation, and collaboration makes it one of the best environments for professional and personal growth.
Apply Link: Click Here
Important Note
This job post is for informational purposes only. All candidates are advised to visit Naukri.com and search for official Tech Mahindra job listings to verify eligibility, confirm details, and apply directly through the official Naukri platform.