Tech Mahindra Mass Hiring 2025 | Technical Support / Service Desk Roles for Freshers
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Tech Mahindra has announced a new round of mass hiring for Technical Support and Service Desk positions, offering a strong career opportunity for fresh graduates who want to start their journey in the IT and customer support domain. This hiring is open to freshers with 0–5 years of experience, making it an ideal platform for both new graduates and candidates looking to shift into technical support roles. With a competitive expected salary of Rs 3–5 LPA and job locations across India, this is one of the most accessible entry-level roles in the industry.
The role focuses on providing technical assistance, resolving customer issues, handling system-related queries, and offering voice or non-voice support based on business requirements. Tech Mahindra is known for its professional training, structured learning environment, and growth-focused culture, making this opportunity valuable for candidates who want to establish a long-term career in IT services.
About the Role
- Position: Technical Support / Service Desk
- Experience: Fresher to 5 Years
- Education: Any Graduate
- Salary: Expected Rs 3–5 LPA, depending on communication skills, performance, and location
- Location: Across India (Metro and Tier-2 cities depending on openings)
This role is well-suited for individuals who excel in communication, are good at problem-solving, and enjoy assisting customers with IT-related challenges.
Educational Eligibility
Tech Mahindra accepts candidates from all academic streams, as long as they have completed an undergraduate degree. Eligible qualifications include:
- BA
- BBA / BCom / BSc
- BCA
- BTech / BE (for those interested in support roles)
- BMS
- Any graduate degree from a recognized institution
Candidates with strong communication abilities and basic technical knowledge usually have higher selection chances.
Key Responsibilities
As a Technical Support or Service Desk associate, your daily responsibilities will include:
- Handling customer queries via phone, chat, or email
- Diagnosing basic technical issues related to software, hardware, or network
- Logging, tracking, and closing customer tickets
- Providing effective and timely solutions
- Escalating complex issues to senior teams
- Maintaining high service quality and professionalism
- Understanding customer concerns and responding accurately
This role requires patience, good communication skills, and the ability to follow standard support procedures.
Required Skills
Tech Mahindra looks for candidates with the following competencies:
- Excellent communication skills (verbal and written)
- Basic technical understanding of computers, operating systems, and troubleshooting
- Problem-solving ability
- Confidence in interacting with customers
- Typing and documentation skills
- Willingness to work in rotational shifts
- Positive attitude and strong work ethic
Candidates who demonstrate customer empathy and clear communication often perform well in this role.
Application Process
To maintain authenticity and ensure secure application handling, apply only through the official Naukri job listing.
Steps:
- Open the Naukri job posting for “Tech Mahindra Technical Support / Service Desk”.
- Log in to your Naukri account (create one if you do not have it).
- Upload your latest resume in PDF format.
- Fill in details like education, location, and experience.
- Submit the application and monitor updates through the Naukri dashboard.
Only shortlisted candidates will receive emails or calls from Tech Mahindra’s official recruitment team.
Interview Process
Tech Mahindra follows a simple yet structured selection procedure:
1. HR Screening
- Basic communication check
- Verification of academic details
- Understanding shift flexibility
2. Online Assessment (If Applicable)
- Logical reasoning
- Situational judgment test
- Basic computer knowledge
3. Technical/Operations Round
Includes questions on:
- Basic troubleshooting
- Internet connectivity issues
- Operating systems
- Customer scenarios
- Email etiquette and ticketing tools
4. Final HR Discussion
Covers:
- Salary discussion
- Work environment briefing
- Shift timings
- Relocation or work-from-office requirements
The overall process is beginner-friendly, making it suitable for those new to the corporate world.
Benefits of Working at Tech Mahindra
- Competitive salary (Rs 3–5 LPA expected)
- Opportunity to enter the IT industry without advanced technical degrees
- Professional training in communication and technical support
- Exposure to real customer environments
- Career growth into roles such as Senior Analyst, Team Lead, or Quality Specialist
- Employee benefits depending on location
- Stable and established company environment
- Skill development in troubleshooting and customer handling
This role also builds a strong foundation for transitioning into IT support, networking, cloud, or system administration roles in the future.
Resume Tips to Increase Shortlisting Chances
- Use a clean one-page resume
- Add a short summary focused on communication and support skills
- Highlight internships or part-time roles (if any)
- Mention tools like MS Office, ticketing systems, CRM platforms
- Include certifications related to IT support or communication
- Avoid long paragraphs; use bullet points for readability
- Add location and willingness to work shifts clearly
A well-structured resume often receives faster callbacks.
Recommended Courses for Better Selection
Even basic courses can increase your confidence and selection chances:
- IT Support Fundamentals – Coursera
- Google IT Support Professional Certificate
- Customer Service Training – LinkedIn Learning
- Basics of Computer Networks – Udemy
- Email Etiquette and Professional Communication – EdX
These certifications help demonstrate your interest in the support domain.
Apply Link: Click Here
Important Note
This job update is provided only for informational purposes. All candidates are strictly advised to apply through the official Naukri posting of Tech Mahindra and verify all details, eligibility criteria, and the final selection process directly on the platform.