Tech Mahindra Mass Hiring for Technical Support / Service Desk | Freshers
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Tech Mahindra, one of India’s leading IT and business process outsourcing (BPO) companies, is inviting applications for the Technical Support / Service Desk role. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about technology, problem-solving, and customer interaction. With a competitive salary package and a chance to work with a global IT giant, this role provides an excellent entry point into the world of IT services and support.
About the Company
Tech Mahindra, part of the Mahindra Group, is a global leader in digital transformation, consulting, and business re-engineering services. With a presence in over 90 countries and more than 150,000 employees, Tech Mahindra delivers cutting-edge IT and customer experience solutions to top global clients. The company is known for its strong work culture, diverse workforce, and innovation-driven projects that enhance productivity and customer satisfaction.
Job Role: Technical Support / Service Desk
Position: Technical Support / Service Desk Associate
Experience: Freshers to 5 Years
Education: Any Graduate (B.E., B.Tech, B.Sc, BCA, B.Com, or any equivalent degree)
Salary: ₹3–5 LPA (Expected)
Location: Across India
Employment Type: Full-Time
This role primarily focuses on providing technical support and troubleshooting assistance to clients and users across different domains. It requires strong communication skills, basic technical knowledge, and the ability to handle queries efficiently.
Key Responsibilities
- Handle customer queries through phone, chat, or email regarding technical issues or service disruptions.
- Identify, analyze, and resolve technical problems related to hardware, software, or network systems.
- Maintain detailed logs and documentation of support requests using ticketing systems.
- Escalate unresolved issues to the higher-level technical team when required.
- Collaborate with cross-functional teams to ensure service quality and timely resolution.
- Follow standard procedures for issue diagnosis and troubleshooting to maintain consistency.
- Provide step-by-step guidance to customers and ensure complete satisfaction before closing the query.
This role offers candidates hands-on exposure to IT service management and client support operations, which is a crucial foundation for advancing in the tech industry.
Educational Qualification
Applicants must have completed a Bachelor’s degree in any discipline from a recognized university. Candidates from technical streams such as Computer Science, Information Technology, or Electronics will have an advantage, but non-technical graduates are also encouraged to apply. Basic computer knowledge, a problem-solving attitude, and good communication skills are essential to perform this role effectively.
Salary Package
The expected salary for the Technical Support / Service Desk position ranges from ₹3 to ₹5 LPA, depending on skills, qualifications, and location. Freshers typically start around ₹3 LPA, while experienced professionals (up to 5 years) may earn up to ₹5 LPA. In addition to the base salary, employees can also enjoy performance-based incentives and other benefits offered by Tech Mahindra.
Application Process
Interested candidates can apply directly through Naukri.com.
Application Steps:
- Visit Naukri.com and search for Tech Mahindra Technical Support / Service Desk.
- Review the job description and eligibility criteria carefully.
- Click on Apply Now and sign in to your Naukri account.
- Upload your updated resume and fill in the required details.
- Submit the application and keep track of notifications for the next steps.
Interview Process
The recruitment process usually consists of the following stages:
- Online Screening / Aptitude Test: To assess communication skills, logical reasoning, and technical aptitude.
- Technical Interview: Candidates may be asked basic troubleshooting questions related to operating systems, software installation, and networking concepts.
- HR Interview: A short discussion to evaluate your attitude, flexibility, and fit for the company’s culture.
Tech Mahindra’s interview process focuses more on practical communication skills and a willingness to learn, especially for freshers.
Employee Benefits
Working with Tech Mahindra provides a host of benefits, including:
- Flexible work hours and supportive work environment
- Training and skill development programs
- Medical and health insurance
- Paid leaves and career advancement opportunities
- Exposure to global clients and real-time support systems
Employees also gain valuable industry experience that can help them transition into advanced IT roles in the future.
Resume Tips for Applicants
- Highlight your technical skills, such as basic networking, system handling, or ticketing tools (if any).
- Add any certifications related to IT support, such as CompTIA A+, ITIL Foundation, or Google IT Support.
- Focus on communication and problem-solving skills in your profile summary.
- Avoid spelling or grammatical errors – clarity and neat formatting are key.
- Include any internship or college projects that showcase your ability to handle technical tasks or customer interactions.
Courses to Boost Your Profile
To strengthen your application, consider completing short online courses such as:
- Google IT Support Professional Certificate (Coursera)
- ITIL Foundation Course
- Microsoft Technical Support Fundamentals
- Networking Basics by Cisco (NetAcad)
These certifications help you gain practical knowledge and improve your employability in IT support roles.
Conclusion
Tech Mahindra’s Technical Support / Service Desk role offers a strong start for freshers who want to build their careers in the IT service industry. The position emphasizes communication, troubleshooting, and teamwork—skills that remain valuable throughout your career. It’s an opportunity to work with a top-tier IT brand, learn directly from experienced professionals, and gain exposure to global projects.
Application Link: Click Here
Important Note
This job update is for informational purposes only. All candidates are advised to visit the official Tech Mahindra Naukri careers page to confirm eligibility, application details, and interview processes before applying.