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Experience Required: Freshers/Experienced
Education: Any Graduate
Salary Range: ₹3–4 LPA (Expected)
Location: Pune, India
About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting, recognized for its ability to deliver cutting-edge digital transformation solutions to clients worldwide. With a workforce of over 230,000 professionals spread across 65 countries, Wipro is on a mission to help clients realize their boldest ambitions while building sustainable, future-ready businesses.
This role offers a great opportunity for both fresh graduates and experienced individuals who are looking to start or build a career in the IT services sector with one of the industry’s top employers.
Role: Associate
As an Associate at Wipro, your primary responsibility will be to ensure that client systems — including software, hardware, and network components — operate efficiently and securely. This role involves responding to service tickets, troubleshooting technical issues, and ensuring that service level agreements (SLAs) are met with high customer satisfaction.
Key Responsibilities
- Respond to service tickets raised by client end users across different platforms (email, chat, call, or incident management systems).
- Perform installations, configuration, and maintenance of software/hardware components based on client requirements.
- Monitor client IT infrastructure and equipment to ensure smooth and efficient operation.
- Act as a support point for resolving issues related to network, server, system, or storage.
- Maintain SLA compliance by resolving tickets in a timely and efficient manner.
- Conduct root cause analysis of recurring problems and recommend long-term solutions.
- Provide end-user access and rights to applications and systems as per the client’s request.
- Ensure that all incidents and problems are tracked from initiation to resolution without breaching response time.
- Maintain logs, backups, and other critical support data for better continuity and quality.
- Coordinate with onsite teams for complex issues and escalate when required.
- Review logs from chatbots and automated systems to ensure all problems are addressed.
Educational Qualifications
- Minimum Required: Any Graduate (Bachelor’s Degree from a recognized university)
- Preferred: Candidates with IT-related degrees or certifications will be at an advantage, though not mandatory.
Experience
- This role is open to both freshers and experienced professionals (0–2 years).
- Ideal for recent graduates looking to begin a career in IT operations and support.
Salary Details
- The expected salary for this role is between ₹3 LPA and ₹4 LPA.
- Compensation may vary based on experience, skill set, and performance during the selection process.
Location
- Primary Location: Pune, India
- Note: The role may be in-office or hybrid depending on the current Wipro policies and client needs.
Benefits of Working with Wipro
- Competitive salary with regular appraisals and bonuses
- Exposure to leading-edge technologies and global clients
- Health insurance and wellness programs
- Learning and upskilling opportunities via Wipro’s training platforms
- Employee assistance programs and career mentoring
- Collaborative and inclusive work culture
- Opportunities to work with international teams and onsite projects
Interview Process
The selection process typically includes the following stages:
- Online Application Review – Resume and qualification screening
- Aptitude Test / Written Assessment – May include logical reasoning, analytical thinking, and basic IT knowledge
- Technical Interview – Problem-solving, system knowledge, and real-life scenario handling
- HR Interview – Communication skills, cultural fit, and job expectations
Selected candidates will receive offer letters and onboarding details via email.
How to Apply
Interested and eligible candidates can apply directly through Wipro’s official career portal. Ensure that your resume is updated and tailored to the requirements of the Associate role.
Application Link: Click Here
Important Note
This job update is for informational purposes only. All candidates are advised to visit the official Wipro Careers website to confirm details, eligibility, and the application process. The hiring process and salary may vary based on location, batch, and experience level.