Job Title: Application Tech Support Practitioner

Company: Accenture

Experience: 0-2 years

Employment Type: Full-time, In-Office

Skills Required: Service Desk Management, Service Desk Voice Support

Job Overview

Accenture is hiring for the role of Application Tech Support Practitioner, a client-facing IT support position responsible for ensuring seamless interaction between clients and their systems or applications.

This role requires strong communication skills, problem-solving abilities, and technical expertise in service desk management. As an Application Tech Support Practitioner, you will be responsible for troubleshooting, resolving technical issues, and providing high-quality voice support to clients.

This is an excellent opportunity for freshers and professionals with up to 2 years of experience looking to start or grow their career in IT support, service desk management, and technical troubleshooting.

Key Responsibilities

1. Client Support & Issue Resolution

• Serve as the primary point of contact for clients experiencing system-related issues.
• Use product knowledge and troubleshooting techniques to diagnose and resolve client problems.
• Ensure accurate and efficient problem resolution to minimize downtime and enhance user experience.

2. Service Desk & Voice Support

• Provide real-time voice support to clients facing technical difficulties.
• Respond to service requests, escalate issues as required, and follow up until resolution.
• Utilize remote support tools to diagnose and fix issues efficiently.

3. Incident Management & Troubleshooting

• Manage incidents and service requests using IT service management (ITSM) tools.
• Follow standard ITIL processes to ensure timely issue resolution.
• Identify recurring issues and suggest long-term fixes to enhance system stability.

4. Documentation & Knowledge Sharing

• Maintain accurate records of client interactions, troubleshooting steps, and resolutions.
• Contribute to the development of support knowledge bases.
• Stay updated on latest technologies and IT support trends.

5. Collaboration & Continuous Improvement

• Work with cross-functional teams to resolve complex technical challenges.
• Participate in problem-solving discussions and contribute ideas for process improvement.
• Assist in training new team members and sharing best practices.

Required Skills & Qualifications

Must-Have Skills:

• Service Desk Management – Ability to manage client queries and IT service requests.
• Service Desk Voice Support – Strong communication skills for real-time problem resolution.

Good-to-Have Skills:

• Experience with incident management tools (e.g., ServiceNow, Jira, Remedy).
• Understanding of IT service management (ITSM) principles and best practices.
• Familiarity with remote troubleshooting techniques.
• Strong customer service and problem-solving skills.

Educational Requirements:

• A minimum of 15 years of full-time education in a relevant field.

Experience Requirements:

• 0-2 years of experience in IT support, service desk management, or customer service.
• Freshers with excellent communication and technical skills are encouraged to apply.

Why Join Accenture?

1. Career Growth & Learning Opportunities

• Gain hands-on experience in IT support and service desk operations.
• Work on cutting-edge technologies in a global IT services company.
• Access to continuous learning programs and career development initiatives.

2. Competitive Work Environment

• Work in a fast-paced, technology-driven environment.
• Collaborate with experienced IT professionals and industry experts.
• Opportunity to interact with global clients and build a strong professional network.

3. Work-Life Balance & Benefits

• 5-day workweek with fixed working hours.
• Health benefits and employee assistance programs.
• Opportunities for promotion and internal job rotations.

Salary & Benefits

Salary Details:

• Salary: 4LPA(Expected).

Employee Benefits:

• Health insurance and wellness programs.
• Paid time off and flexible work arrangements.
• Learning and development opportunities.
• Employee engagement activities and rewards programs.

Job Location & Work Environment

• Location: Kolkata
• Employment Type: Full-time, In-Office
• Working Days: 5 Days a Week

This role is ideal for freshers and entry-level professionals looking for an opportunity to build a career in IT support and service management.

How to Apply?

If you are interested in this opportunity, apply now to start your journey with Accenture.

Click Here to Apply: Apply Now

Important Note

This job post is for informational purposes only. Candidates are advised to visit the official Accenture careers page for the latest details regarding job responsibilities, application procedures, and eligibility criteria. Always verify job details before applying.