Company: Infosys Limited
Role: Process Executive / Senior Process Executive / Process Specialist
Experience: 0–4 Years (Freshers Eligible)
Education: Any Graduate (Preferred – Arts, Commerce, or Business Stream)
Location: Pune, India
Salary: ₹3–4 LPA (Expected)
Employment Type: Full-time | 100% Work from Office (WFO)
About Infosys
Infosys is a global leader in digital services and consulting, helping clients across 50+ countries navigate their digital transformation journeys. Known for innovation and excellence, Infosys provides a wide range of services—from IT consulting to business process management (BPM). The company emphasizes learning, growth, and work-life balance, making it a top choice for both freshers and professionals looking to build a sustainable career in technology and business operations.
About the Role
Infosys is inviting applications for the roles of Process Executive, Senior Process Executive, and Process Specialist under its BPO Service Line. This role focuses primarily on customer service, technical support, and process operations. Candidates will handle client queries, ensure timely resolutions, and maintain service quality standards across multiple business domains.
If you are a graduate looking for an opportunity to begin or grow your career in a reputed organization with structured learning and growth pathways, this is an excellent entry point.
Key Responsibilities
As a Process Executive at Infosys, your role will include:
- Providing first-level support to customers and resolving basic technical or operational queries.
- Diagnosing and troubleshooting technical issues with efficiency and accuracy.
- Escalating complex or unresolved cases to higher support levels when necessary.
- Ensuring high-quality customer service through clear communication, empathy, and quick problem-solving.
- Managing and updating customer data in service management systems accurately.
- Staying up to date with product updates, system changes, and client-specific guidelines.
- Participating in training sessions to enhance your communication, technical, and customer-handling skills.
- Working collaboratively within a 24×7 support environment under US shift schedules.
Educational Qualification
- Minimum Requirement: Any Graduate (All streams eligible).
- Preferred Disciplines: Bachelor of Arts, Commerce, Business Management, or related fields.
- Candidates with strong communication and problem-solving skills will be given preference.
- No prior experience is required — freshers can apply. However, candidates with 0–4 years of experience in customer support or process handling will have an advantage.
Eligibility Criteria
- Excellent verbal and written English communication skills.
- Willingness to work in night shifts (US hours) and flexible time zones.
- Must be comfortable with a 100% work-from-office model.
- Should have good analytical ability, customer handling skills, and a positive attitude.
- Must be ready to undergo mandatory client-based training programs.
Salary Details
The expected salary range for this position is between ₹3 – ₹4 LPA, depending on the candidate’s performance, educational background, and experience level.
- Freshers: ₹3.0 – ₹3.4 LPA
- Experienced (2–4 Years): ₹3.5 – ₹4.0 LPA
- Additional benefits may include performance bonuses, night shift allowances, and annual increments.
Application Process
Interested candidates can apply through the official Infosys Careers Portal. The application process typically includes:
- Online Application:
Visit the official Infosys careers website and apply using the job ID PROGEN-EXTERNAL-225827. - Resume Shortlisting:
Applications are screened based on qualifications, skills, and work experience. - Online Assessment (if applicable):
Some candidates may be asked to complete a short aptitude or communication test. - Interview Rounds:
- Round 1: HR Screening (communication and background check)
- Round 2: Operational/Technical Interview (scenario-based problem-solving)
- Round 3: Final Managerial/Client Round (evaluates work readiness and shift flexibility)
- Offer Letter:
Selected candidates will receive an official offer email from the Infosys domain (@infosys.com).
Employee Benefits
Infosys offers a range of benefits that promote professional growth and well-being:
- Competitive salary with annual appraisals
- Night shift and performance-based incentives
- Comprehensive health insurance and medical coverage
- Paid leaves, casual leaves, and national holidays
- Continuous learning through Infosys Lex platform and Infosys BPM Training Academy
- Employee engagement programs and wellness initiatives
- Global exposure to top clients and technologies
Resume Tips
To make your resume stand out for the Process Executive role:
- Keep it concise (1 page for freshers).
- Mention strong communication, problem-solving, and technical support skills.
- Include experience (if any) in customer interaction, data entry, or BPO operations.
- Highlight proficiency in MS Office tools, especially Excel and Outlook.
- Avoid long paragraphs—use bullet points for clarity.
- Include a short professional summary (2–3 lines) showing enthusiasm to learn and grow.
Recommended Courses to Boost Selection Chances
To enhance your employability, consider completing the following short-term certifications:
- Customer Service Fundamentals – Coursera or LinkedIn Learning
- Business Communication Skills – Udemy
- MS Excel for Beginners and Intermediate Users – Simplilearn or Skillshare
- Basic IT Troubleshooting and Support – Google IT Support Certificate
- Voice and Accent Training – available on major e-learning platforms
These courses will help improve your understanding of customer service operations and workplace communication.
Why Join Infosys?
Joining Infosys means being part of a culture that values learning, innovation, and integrity. As a Process Executive or Specialist, you’ll gain exposure to real-time client processes, enhance your communication skills, and grow within one of India’s top global IT firms. Infosys provides excellent career mobility, enabling employees to transition from operations to technology, project management, or consulting roles over time.
This is more than just a job—it’s a foundation for your professional growth in a global enterprise.
Application Link: Click Here
Important Note
This job update is for informational purposes only. All candidates are advised to apply directly through the official Infosys Careers page and verify eligibility and application details there.
Infosys never charges any fee at any stage of the recruitment process. Beware of fake job offers or agencies claiming to represent Infosys.