Latest Capgemini Off-Campus Drive 2025 | Capgemini Hiring Freshers

Capgemini, a global leader in consulting, digital transformation, technology, and engineering services, is inviting applications from fresh graduates for its Contact Support Group (CSG) role. This off-campus hiring drive is an excellent opportunity for 2024 and 2025 graduates to start their career with one of the top IT employers in India.

If you’re looking for a stepping stone into the IT support industry with a reputed multinational, this could be your chance to enter the corporate world with a stable job and long-term growth prospects.

Also Apply: IBM Off Campus Drive 2025

Job Overview

• Company: Capgemini
• Job Role: Contact Support Group (CSG)
• Job Type: Full-Time
• Location: Coimbatore, India
• Eligible Batches: 2024 & 2025
• Experience: Freshers
• Salary: Up to ₹3.25 LPA

Educational Qualification

Capgemini is looking for candidates from any 3-year graduate or diploma background. Eligible degrees include:

• BSc
• BBA
• BBM
• B.Com
• B.A
• BCA
• Any Diploma (3-year)

Candidates from 2024 and 2025 batches are eligible to apply. However, students must not have any backlogs during the time of assessment or joining.

Salary Structure

• CTC: ₹3.25 Lakhs Per Annum
  • Base Salary: ₹3.00 LPA
  • One-time joining bonus: ₹25,000

This compensation is competitive for entry-level roles in IT support and includes room for progression within Capgemini’s career pathing system.

Job Responsibilities

As a part of the Contact Support Group, your key responsibilities include:

• Delivering world-class IT support across multiple communication channels including voice, email, chat, and AI bots.
• Providing technical troubleshooting support for internet issues, password resets, account access problems, and more.
• Managing support tickets: categorizing, prioritizing, updating status, and ensuring resolution within SLAs.
• Handling customer interactions with professionalism, empathy, and effective communication.
• Using Capgemini’s AI BOT – CHIP – to enhance support and customer satisfaction.
• Utilizing internal tools and knowledge base systems to resolve customer issues effectively.
• Working across sectors like telecommunication, healthcare, finance, and technology.
• Operating in 24/7 rotational shifts, including night shifts, depending on project needs.

Also Apply: Deloitte Hiring Freshers 2025

Application Process

To apply for the Capgemini CSG role, follow the steps below:

1. Create/Update DigiLocker Account
   – An active DigiLocker account with a mobile number linked to your Aadhaar is mandatory.
2. Visit Capgemini’s Official Careers Portal or Apply Through Superset
   – Look for the Contact Support Group job listing and apply using your updated resume.
3. Submit the Application
   – Ensure you fill out all fields accurately and verify your details before submission.

Note: Only shortlisted candidates will receive an invitation to proceed to the assessment and interview stages.

Interview & Selection Process

The entire hiring process will be conducted in virtual mode. It includes:

1. Online Assessment Test
   – Tests your aptitude, logical reasoning, English comprehension, and basic technical knowledge.
2. Technical Interview
   – May cover customer handling scenarios, basic IT concepts, problem-solving approaches, and ticketing tools understanding.
3. HR Interview
   – Focuses on communication skills, flexibility for shifts, relocation willingness, and cultural fit.

Candidates must ensure they have reliable internet connectivity, a webcam-enabled device, and a quiet environment for the virtual process.

Desired Skills

• Strong verbal and written communication in English.
• Ability to remain calm under pressure while resolving customer issues.
• Basic computer literacy and knowledge of operating systems.
• A customer-first mindset with a positive attitude.
• Willingness to work in rotational shifts including night and weekend shifts.
• Open to relocation as per business requirements.

Perks & Benefits

• Competitive entry-level salary with incentives
• Structured career development and internal mobility
• Exposure to global clients and diverse industries
• Access to Capgemini’s learning and development programs
• Health and wellness benefits for employees
• Opportunities to grow in cloud, infrastructure, and support roles across India

Apply Link: Click here

Important Note

This post is intended for informational purposes only. The hiring details, salary, and eligibility criteria are subject to change based on Capgemini’s recruitment guidelines. Please refer to the Capgemini Careers Page for the most recent updates and official application link.

Final Thoughts

Capgemini’s CSG role is an ideal launchpad for freshers seeking to start their careers in IT support and services. With its global presence, employee-focused culture, and commitment to innovation, Capgemini provides a stable environment for young professionals to grow and thrive.

If you’re a recent graduate with good communication skills and a desire to build a career in IT infrastructure support, don’t miss this opportunity. Apply before May 15, 2025, and take your first step into the world of IT with Capgemini.