Latest Infosys BPM Hiring 2025 | Freshers | Customer Support & Service Desk Roles | Apply Now

Looking to kickstart your career with one of India’s top IT and business process management companies? Here’s your golden chance! Infosys BPM is inviting applications from enthusiastic freshers for the role of Customer Support and Service Desk Executive across its Bangalore and Pune offices.

If you are a recent graduate with excellent communication skills and a passion for helping people solve problems, this opportunity is tailored for you. Freshers and candidates with up to one year of experience are welcome to apply.

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Job Overview

• Position: Customer Support & Service Desk Executive
• Location: Bangalore and Pune
• Experience Required: 0 to 1 year
• Expected Salary: ₹3.5 LPA
• Employment Type: Full-Time, Permanent
• Openings: 500+

Job Responsibilities

As a Customer Support and Service Desk Executive at Infosys BPM, your primary tasks will include:

• Handling client issues through calls, chats, or emails in a professional and timely manner.
• Providing first-level technical support and troubleshooting on topics like VPN, Active Directory, O365, and basic networking issues.
• Resolving or escalating queries using tools like ServiceNow, Remedy, and Control M.
• Managing service desk tickets and updating customer interactions accurately in the system.
• Building rapport with customers by actively listening, empathizing, and offering precise solutions.
• Staying informed about the latest product updates and technical troubleshooting methods.
• Participating in regular training sessions and upskilling programs to enhance service delivery.
• Maintaining high standards of customer satisfaction by addressing concerns quickly and efficiently.

Educational Qualifications

To apply for this role, candidates must meet the following educational criteria:

• Minimum Requirement: Full-time undergraduate degree (Any Stream)
• Preferred: Additional certifications in IT support, customer service, or relevant technical domains are an added advantage but not mandatory.

Graduates from any discipline who have strong English communication skills and a willingness to work in shifts are eligible.

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Skills Required

• Excellent spoken and written communication skills.
• Strong problem-solving abilities with a customer-centric approach.
• Basic understanding of operating systems, productivity applications (MS Office), and networking fundamentals.
• Ability to troubleshoot basic IT issues.
• Good time management and multitasking skills.
• Comfortable working in a 24×7 work environment, including night shifts.

Application Process

Shortlisted candidates will be contacted for further evaluation.

Interview Process

The selection process at Infosys BPM typically includes:

1. Application Screening
Recruiters will review your resume and application details to ensure eligibility.

2. Virtual/Telephonic Interview
You will be assessed on communication skills, problem-solving abilities, and flexibility for shifts.

3. Technical Assessment (Optional)
Depending on the role, you may have to answer basic technical questions related to IT support.

4. Final HR Discussion
Discussion about your salary package, shift timings, joining date, and other important terms.

Final results are usually communicated within a few working days after the interview.

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Employee Benefits

Joining Infosys BPM comes with several perks and benefits, such as:

• Competitive salary package (₹3.5 LPA expected)
• Extensive training and career development programs
• Medical insurance and other employee wellness programs
• Paid time off and leave policies
• Opportunities for internal job postings and career growth
• Exposure to global clients and technologies
• A positive, diverse, and inclusive work environment
• Cab facilities for night shifts (depending on project and location)

Apply Now: Click Here

Important Note

The information provided above is for general informational purposes only.
Applicants must apply only through official Infosys BPM channels or authorized recruiters.

Conclusion

If you are looking for a strong start in the corporate world, Infosys BPM’s Customer Support and Service Desk role is an excellent platform.
With structured training, great exposure, and global work experience, this role opens the door to endless career possibilities.

Do not miss out! Sharpen your communication skills, get your resume ready, and apply today to become a part of the Infosys family.