Are you a recent graduate looking to dive into the dynamic world of IT support and customer success? Do you have strong communication skills and a problem-solving mindset? If yes, then Infosys BPM is calling you!

With a legacy of innovation and excellence, Infosys BPM is offering a golden opportunity for freshers (0–1 year experience) to launch their professional journey as a Service Desk Executive. This role offers you a chance to be at the frontline of customer experience, supporting clients from around the world.

About Infosys BPM

Infosys BPM (Business Process Management), a subsidiary of Infosys Ltd., is a global leader in delivering digital transformation and business process services across various industries. Known for its people-first approach, Infosys BPM empowers its employees with learning opportunities, a collaborative work culture, and a structured path for career growth.

Whether you’re passionate about solving technical issues or building strong client relationships, Infosys BPM provides the perfect environment to grow your skills and make a global impact.

Job Overview

• Role: Service Desk Executive / Process Executive
• Experience: Freshers (0–1 Year)
• Location: Bangalore, Pune, Mysore
• Salary: ₹3–4 LPA (Expected)
• Education: Any Full-Time Graduate
• Employment Type: Full-Time, Permanent
• Work Mode: 100% Work from Office (No Hybrid)

Role & Responsibilities

As a Service Desk Executive, you’ll be the first point of contact for client issues and inquiries. This is more than a typical BPO role—this is your chance to learn the backbone of IT support while developing your communication, technical, and customer service skills.

Your responsibilities will include:

• Providing first-level support to customers over call, chat, or email.
• Diagnosing technical issues and resolving them or escalating if needed.
• Managing and tracking all customer queries in service management tools like ServiceNow, Remedy, or Control-M.
• Offering assistance on technical topics like VPN issues, driver installations, Office 365 support, and Active Directory queries.
• Ensuring prompt, empathetic, and helpful communication with clients.
• Collaborating with internal teams to solve complex issues efficiently.
• Logging all interactions clearly and maintaining accurate issue history.
• Staying up-to-date with new tools, updates, and processes through continuous training.

This role is ideal for individuals who are analytical, tech-savvy, and have a flair for customer support.

Required Skills & Qualities

Infosys BPM is looking for freshers who may not have corporate experience but possess the right attitude and willingness to learn.

Here’s what you need to bring to the table:

• Excellent verbal and written communication skills (mandatory).
• Basic knowledge of Windows OS, networking, cloud computing, and productivity tools like MS Office.
• Willingness to work in night shifts (US timings) and rotational 24/7 shifts.
• Fast learners with strong problem-solving skills.
• Ability to work independently while contributing as a team player.
• A proactive attitude with a sense of ownership toward resolving customer issues.
• Ready to adhere to company’s training programs and processes.
• Must be comfortable working from office full-time (no remote or hybrid options available).

Additional certifications in customer service or IT support are a plus but not mandatory.

Who Can Apply?

• Recent graduates from any stream (Arts, Commerce, Science, Engineering).
• Candidates with up to 1 year of experience in customer service or IT support roles.
• Individuals looking for a long-term career in IT support and customer success.
• Candidates flexible with night shifts and willing to work from Bangalore, Pune, or Mysore.

Why Join Infosys BPM?

• Structured Training – Get trained on global tools, ticketing systems, and communication skills.
• Career Growth – Clear performance paths and upskilling opportunities.
• Inclusive Culture – Work in a supportive environment that values diversity.
• Attractive Salary – Earn ₹3–4 LPA with regular appraisals and benefits.
• Global Exposure – Interact with clients from around the world.
• Stability & Security – Join one of India’s most trusted tech giants.

Apply Now: Click Here

How to Apply?

Visit the job portal and search for the role:
“Service Desk Executive – Infosys BPM”
Or go directly to the careers page
Filter by Location: Bangalore / Pune / Mysore
Apply by submitting your updated resume and filling in the required details

Important Note
The above job post is for informational purposes only. You can visit the official careers page for accurate details.

Final Thoughts

If you’re a fresher eager to build a tech career, the Service Desk Executive role at Infosys BPM could be your ideal starting point. With top-notch training, a collaborative workplace, and plenty of room to grow, you’ll gain valuable experience while helping global clients solve real-world issues.