Teleperformance, a global leader in customer experience management, is looking for Digital Relationship Executives to join its team in multiple locations across India. This role is ideal for individuals passionate about customer service, relationship management, and sales in the banking sector.

Job Details

• Position: Digital Relationship Executive
• Employment Type: Full-Time
• Locations: Noida, Gurgaon, Kolkata, Mumbai, Bangalore, Ahmedabad, Hyderabad

About Teleperformance

Teleperformance is a world-class provider of digital solutions and customer support services, operating in over 80 countries. The company specializes in enhancing customer interactions by integrating human expertise with digital innovations. Teleperformance partners with major brands across industries to deliver high-quality customer service solutions. With a strong focus on employee development, the company offers extensive career growth opportunities, professional training, and a supportive work culture.

Job Overview

As a Digital Relationship Executive, you will be responsible for handling calls from premium account holders, assisting with banking products, resolving customer issues, and generating leads for financial services such as Personal Loans, Home Loans, General Insurance, Credit Cards, and Auto Loans. This role requires a combination of customer relationship management, sales, and problem-solving skills.

Key Responsibilities

Customer Relationship Management

• Develop and maintain strong relationships with premium banking customers.
• Act as a single point of contact for customer queries related to banking products and services.
• Handle customer concerns, provide accurate information, and resolve service issues efficiently.
• Regularly engage with customers to understand their financial needs and suggest suitable solutions.

Sales and Lead Generation

• Promote and generate leads for banking products, including loans and credit cards.
• Upsell and cross-sell financial services based on customer profiles and needs.
• Maintain a sales-driven approach while ensuring excellent customer service.
• Follow up with potential customers to close leads and achieve sales targets.

Customer Service and Support

• Provide timely and accurate solutions to customer inquiries.
• Ensure a high standard of service by adhering to quality and compliance guidelines.
• Monitor customer accounts, track interactions, and maintain detailed records.
• Assist customers in navigating digital banking solutions and online services.

Required Skills and Qualifications

• Education: Graduate or Undergraduate in any stream (Freshers can apply).
• Language Skills: Strong command of English, both written and verbal.
• Customer-Centric Mindset: A willingness to assist customers, with attention to detail and problem-solving abilities.
• Communication Proficiency: Ability to convey information clearly, actively listen, and engage in effective conversations.
• Technical Skills: Basic knowledge of computer operations, MS Office, and CRM tools.
• Sales Ability: Capability to identify customer needs and suggest relevant banking products.

Why Join Teleperformance?

Competitive Salary and Incentives

Employees receive a structured salary package with additional performance-based incentives. The company recognizes and rewards outstanding contributions through various incentive programs.

Growth and Career Development

Teleperformance provides career advancement opportunities, allowing employees to progress into leadership roles. The company also offers skill enhancement programs and training to support career growth.

Training and Development

New employees undergo structured training programs to familiarize themselves with banking products, customer handling techniques, and sales strategies. Regular workshops and refresher courses ensure continuous skill development.

Work-Life Balance

The company fosters a healthy work environment with employee-friendly policies and flexible working arrangements.

Diverse and Inclusive Work Culture

Employees work in a multicultural environment that encourages collaboration, inclusivity, and professional growth.

Application Process

1. Online Application – Candidates must submit their applications through the official job portal.
2. Telephonic Screening – Shortlisted applicants will be contacted for an initial discussion.
3. Assessment and Interview – Selected candidates will go through an online assessment followed by a personal interview.
4. Final Selection and Offer – Successful candidates will receive an offer letter and further onboarding details.

Additional Information for Applicants

• Ensure that your resume highlights relevant experience, communication skills, and technical proficiency.
• Be prepared to demonstrate problem-solving abilities and customer-handling techniques during the interview process.
• Strong interpersonal skills and the ability to handle challenging customer interactions will be advantageous.
• Basic knowledge of banking services and financial products will be beneficial.

Apply Now: Application Link

Conclusion

The Digital Relationship Executive role at Teleperformance is an excellent opportunity for individuals seeking to build a career in customer relationship management and sales. With a structured training program, strong career growth prospects, and a dynamic work environment, Teleperformance offers a platform for both fresh graduates and experienced professionals to thrive.